Guest Service Associate - Transformers

Seven; Riyadh; On-site; SAR 72,000 - 108,000; Full time

Job summary

The Guest Services Associate in Riyadh serves as the primary contact for guests, ensuring a positive and welcoming experience. You will handle inquiries, assist with guest needs, and provide exceptional service from arrival to departure.

Duties include greeting guests, processing check-ins and payments, coordinating with maintenance and cleaning teams, and promoting available services. You will resolve concerns professionally and communicate effectively with the team.

Qualifications

• 1-2 years of experience in a guest service or guest-facing role, preferably in hospitality or entertainment.
• Strong interpersonal and communication skills; ability to handle inquiries and complaints effectively.
• Positive attitude and commitment to providing exceptional guest service.

Responsibilities

• Greet guests warmly and assist with inquiries, reservations, and requests for a smooth experience.
• Resolve guest concerns professionally and escalate when necessary; provide proactive support.
• Assist with front desk tasks: check-ins/outs, processing payments, and maintain organized workspace.
• Coordinate with maintenance and cleaning teams to ensure clean, safe guest areas and satisfaction.
• Communicate clearly with team members and participate in meetings to stay informed about services and policies.

Skills

Customer service

Communication

Interpersonal skills

Guest needs awareness

Job description

The Guest Services Associate serves as the primary point of contact for guests within the offering. This role is essential in ensuring that all guests have a positive and welcoming experience. The Guest Services Associate handles inquiries,assistswith guest needs, and provides exceptionalguestservice to ensure that all visitors feel valued and supported throughout their experience.

Guest Interaction and Assistance

• Greet guests warmly as they arrive, providing a friendly and welcoming atmosphere.
• Handle guest inquiries, including providing information about the facility, operating hours, and available services.
• Assistguests with their needs, such as lane reservations, equipment rentals, and special requests, ensuring a smooth and enjoyable experience.

GuestService

• Resolve guest complaints or concerns in a professional and courteous manner, escalating issues to the Shift Supervisor when necessary.
• Provide proactive support byanticipatingguest needs andoffering assistancebefore being asked.
• Promoteadditionalservices and amenities offered at the facility to enhance the guest experience.

Operational Support

• Assistwith the daily operations of the front desk, including managing check-ins and check-outs, processing payments, andmaintainingan organized work environment.
• Collaborate with the operations team to ensure that all guest areas are clean, safe, and well-maintained.
• Monitor guest feedback and report any recurring issues or suggestions to the Shift Supervisor to improve service quality.

Communication and Coordination

• Maintain clear and effective communication with other team members to ensure a seamless guest experience.
• Coordinate with the maintenance and cleaning teams to address any issues that mayimpactguest satisfaction.
• Participate in team meetings and training sessions to stay informed about new services, policies, and procedures.

Guest Experience

• Provide a warm and welcoming environment for all guests, ensuring their needs are met from arrival to departure.
• Handle guest inquiries and requests efficiently, offering proactive support to enhance their overall experience.
• Resolve guest concerns in a professional and courteous manner, ensuring a positive and enjoyable visit.

Service Level Standards

• Adheres to SLS

Required Experience:

• 1-2 years of experience in aguestservice or guest-facing role, preferably in the hospitality or entertainment industry.
• Strong interpersonal and communication skills, with the ability to handle guest inquiries and complaints effectively.
• A positive attitude anda commitmentto providing exceptional guest service.