Guest Experience Agent - Luxury Hotel Concierge

IHG Hotels & Resorts; Saudi Arabia; Remote; SAR 60,000 - 90,000; Full time

Benefits offered by this job

Full uniform

Room discounts

Training and development

Job summary

IHG Hotels & Resorts seeks a Guest Experience Agent to ensure seamless and memorable stays for luxury guests. You will handle inquiries, assist with reservations, and coordinate guest services, delivering outstanding hospitality across all touchpoints.

The role emphasizes strong communication, problem-solving, and local knowledge to create personalized guest experiences in a premium hotel environment.

Qualifications

• Clear and professional communication with guests, staff, and partners.
• Ability to build rapport and handle multiple tasks efficiently.
• Strong problem-solving to resolve guest issues quickly.
• Excellent organization to maintain records and manage inquiries.
• Knowledge of local attractions and services to make recommendations.

Responsibilities

• Handle guest inquiries via phone and in-person with professionalism.
• Assist guests with reservations, modifications, and cancellations.
• Greet guests, check-in/check-out, and provide warm, smooth service.
• Coordinate guest services (transport, restaurant bookings, tours).
• Address complaints promptly and escalate when needed.
• Stay informed about hotel services and local events to advise guests.
• Maintain accurate records of guest interactions and requests.

Skills

Strong communication

Interpersonal skills

Problem-solving

Organizational skills

Local knowledge

Job description

IHG Hotels & Resorts seeks a Guest Experience Agent to ensure seamless and memorable stays for luxury guests. You will handle inquiries, assist with reservations, and coordinate guest services, delivering outstanding hospitality across all touchpoints.

The role emphasizes strong communication, problem-solving, and local knowledge to create personalized guest experiences in a premium hotel environment.