Graphic Designer

Chedi Hospitality; Medina; On-site; SAR 180,000 - 300,000; Full time

Job summary

Chedi Hospitality is seeking a Digital & E-Commerce Executive to drive online revenue, digital visibility, and direct bookings by managing the website, digital marketing, and online distribution channels. You will collaborate with Sales & Marketing, Revenue Management, Reservations, and Corporate Marketing to ensure consistent brand representation while optimizing digital performance.

Key responsibilities include managing OTA extranets, content accuracy, and monitoring SEO/SEM, CRM, and

Qualifications

• Bachelor's degree in Marketing, Digital Marketing, Hospitality, Business Administration, E-Commerce, or a related field.
• 2-3 years' experience in hotel e-commerce or digital marketing, preferably within luxury hospitality.
• Proficiency in OTA extranets, Google Analytics, Google Ads, SEO/SEM, CMS platforms, CRM systems, and Microsoft Office.
• Knowledge of SynXis, Ideas RMS, or similar hospitality systems is an advantage.
• Commercial and analytical mindset
• Digital marketing and e-commerce expertise
• Website and OTA management
• CRM and email marketing
• Strong communication and stakeholder management
• Project management and attention to detail
• Ability to manage multiple priorities independently

Responsibilities

• Execute the hotel's digital and e-commerce strategy.
• Monitor website performance, direct bookings, and digital revenue.
• Analyze performance and prepare monthly reports with recommendations.
• Manage and update the hotel's website.
• Coordinate website enhancements with Corporate Marketing.
• Manage OTA extranets and maintain rate parity, inventory, and content accuracy.
• Monitor OTA performance and implement promotional opportunities.
• Ensure consistency across all distribution channels.
• Support SEO, SEM, Google Ads, CRM, and email marketing campaigns.
• Monitor campaign performance and optimize ROI.
• Coordinate digital promotions and marketing initiatives.
• Track website traffic, booking trends, and campaign performance using Google Analytics.
• Prepare regular performance reports and competitor analysis.
• Monitor online guest reviews and coordinate responses with Operations.
• Work closely with Revenue Management, Sales, and Corporate Marketing on commercial initiatives.
• Support digital campaigns for rooms, restaurants, spa, wellness, and hotel experiences.
• Stay updated on digital trends, hospitality technology, and industry best practices.

Skills

Commercial mindset

Analytical mindset

Digital marketing

E-commerce

CRM

Email marketing

Website management

OTA management

SEO/SEM

Google Analytics

Google Ads

CMS platforms

Microsoft Office

Stakeholder management

Project management

Multitasking

Communication

Education

Bachelor's degree in Marketing, Digital Marketing, Hospitality, Business Administration, E-Commerce, or a related field

2-3 years' experience in hotel e-commerce or digital marketing

Tools

SynXis

Ideas RMS

Job description

The Digital & E-Commerce Executive is responsible for driving the hotel's online revenue, digital visibility, and direct bookings by managing the website, digital marketing, and online distribution channels. Working closely with Sales & Marketing, Revenue Management, Reservations, and Corporate Marketing, the role ensures consistent brand representation while optimizing digital performance and guest engagement.

Key Responsibilities:

• Execute the hotel's digital and e-commerce strategy.
• Monitor website performance, direct bookings, and digital revenue.
• Analyze performance and prepare monthly reports with recommendations.

Website & Content Management

• Manage and update the hotel's website.
• Ensure all content, promotions, and hotel information are accurate and up to date.
• Coordinate website enhancements with Corporate Marketing.

OTA & Distribution

• Manage OTA extranets and maintain rate parity, inventory, and content accuracy.
• Monitor OTA performance and implement promotional opportunities.
• Ensure consistency across all distribution channels.

Digital Marketing

• Support SEO, SEM, Google Ads, CRM, and email marketing campaigns.
• Monitor campaign performance and optimize ROI.
• Coordinate digital promotions and marketing initiatives.
• Track website traffic, booking trends, and campaign performance using Google Analytics.
• Prepare regular performance reports and competitor analysis.
• Monitor online guest reviews and coordinate responses with Operations.
• Work closely with Revenue Management, Sales, and Corporate Marketing on commercial initiatives.
• Support digital campaigns for rooms, restaurants, spa, wellness, and hotel experiences.
• Stay updated on digital trends, hospitality technology, and industry best practices.

Required Qualifications

• Bachelor's degree in Marketing, Digital Marketing, Hospitality, Business Administration, E-Commerce, or a related field.
• 2-3 years' experience in hotel e-commerce or digital marketing, preferably within luxury hospitality.
• Proficiency in OTA extranets, Google Analytics, Google Ads, SEO/SEM, CMS platforms, CRM systems, and Microsoft Office.
• Knowledge of SynXis, Ideas RMS, or similar hospitality systems is an advantage.
• Commercial and analytical mindset
• Digital marketing and e-commerce expertise
• Website and OTA management
• SEO/SEM and Google Analytics
• CRM and email marketing
• Strong communication and stakeholder management
• Project management and attention to detail
• Ability to manage multiple priorities independently

Key Performance Indicators (KPIs)

• Brand.com revenue growth
• Direct booking conversion rate
• Website traffic and conversion
• OTA content accuracy and performance
• SEO and Google Ads performance
• Online reputation score
• Accuracy and timeliness of digital reporting