Global Training & End-User Support Specialist

DHL Global Forwarding; Dammam; On-site; SAR 150,000 - 210,000; Full time

Benefits offered by this job

Competitive salary

Job summary

DHL Global Forwarding in Dammam, Saudi Arabia is seeking a Training Applications & End User Support Specialist to strengthen our core operational systems and user training programs. You will lead country training initiatives, collaborate with HR, FiCO and regional teams, and deliver targeted training to end users, ensuring quality and process consistency across DHL's global network.

The role requires 4 years in training management and 1–3 years within DHL Global Forwarding, with strong knowledge

Qualifications

• 1-3 years’ experience required within DHL Global Forwarding.
• 1-2 years’ experience as a country BPO team member.
• 4 years’ experience of Training management.
• Good Knowledge of Local reality.
• Exposure and knowledge of the Global DGF entity.

Responsibilities

• Lead Training and Support for all core operational systems and customer facing applications (Onsite and Via WebEx).
• Drive standardization & process optimization in close cooperation with IRR priorities.
• Review and distribute User Releases/Helpful hints and training manuals to Super / End users where necessary.
• Drive cross functional alignment on country training needs (HR/FiCO/Products).
• Drive standardization & process optimization in close cooperation with Regional BPST manager.
• Define and provide training courses to provide targeted, process-oriented training programs.
• Develop a culture of quality, service excellence and continuous improvement.
• Ensure appropriate talent knowledge maintenance organization and improvement.
• Contribute to a team spirit of effectiveness in the team.

Skills

Training management

Local knowledge

DGF familiarity

Education

Bachelor’s degree in Information management or general management

Job description

DHL Global Forwarding in Dammam, Saudi Arabia is seeking a Training Applications & End User Support Specialist to strengthen our core operational systems and user training programs. You will lead country training initiatives, collaborate with HR, FiCO and regional teams, and deliver targeted training to end users, ensuring quality and process consistency across DHL's global network.

The role requires 4 years in training management and 1–3 years within DHL Global Forwarding, with strong knowledge