Global Freight AFR Specialist - Mandarin

DHL Global Forwarding; Riyadh Region; On-site; SAR 140,000 - 230,000; Full time

Benefits offered by this job

Global opportunities

Career development

Competitive salary

Job summary

DHL Global Forwarding has an opening for an AFR Specialist in Riyadh, Saudi Arabia. The role focuses on serving as the primary contact for shipment information, pricing, and claims, while ensuring accurate costs and revenues are captured against customer profiles.

You will manage shipment activities, track data quality, and comply with regulatory requirements, supporting complex and simple issues with a focus on service excellence.

Qualifications

• Mandarin Chinese speaking skills are mandatory for this role.
• Act as Customer first point of contact for shipment information, incident/complaint management, ad hoc pricing, and claims.
• Ensure that correct costs and revenues are captured against customer’s profile and take ownership to solve simple and complex issues.
• Administer shipment level activities including receipt of customer booking, documentation requirements, and all related local and international transport.
• Ensure the management of shipments in line with the customer service commitment.

Responsibilities

• Track, record, analyze and improve exceptions/operational irregularities.
• Responsible for high shipment data quality.
• Implement necessary regulatory compliance procedures relating to commodity and locations for shipments.
• Route and/or assign shipments to relevant consol that meets our customers service commitment and maximizes our profits.
• Identify critical shipments and new business that needs extra support/hypercare.
• Answer queries, prepare information for customer visits and participate in customer visits relating to operational topics.
• Execute tasks and activities while meeting resource management and productivity guidelines for the day-to-day operations.
• Prepare invoices, debit and credit notes and necessary back-up documentation ensuring customer invoice timeliness and accuracy.
• Investigate/supports invoice disputes.
• Resolve recurring issues, and suggest enhancements to processes focusing on increasing effectiveness and efficiency.
• Resolve performance issues of suppliers, and propose solutions to improve performance.

Skills

Mandarin

Customer service

Data accuracy

Invoice handling

Regulatory compliance

Shipment tracking

Problem solving

Training others

Education

Bachelor's Degree

Job description

DHL Global Forwarding has an opening for an AFR Specialist in Riyadh, Saudi Arabia. The role focuses on serving as the primary contact for shipment information, pricing, and claims, while ensuring accurate costs and revenues are captured against customer profiles.

You will manage shipment activities, track data quality, and comply with regulatory requirements, supporting complex and simple issues with a focus on service excellence.