AFR Operation Manager

DHL Global Forwarding; Riyadh Region; On-site; SAR 300,000 - 520,000; Full time

Job summary

DHL Global Forwarding in Riyadh invites a seasoned AFR Operation Manager to lead the department, drive profitability, and oversee air freight operations across our expanding network.

You will manage P&L, ensure growth in local markets with field sales, maintain service quality, develop a high‑performing team, and ensure regulatory compliance and customer satisfaction. This role requires a Bachelor's degree and more than 5 years of relevant experience.

Qualifications

• Bachelor's degree required.
• More than 5 years of experience required.
• Experience in air freight operations preferred.

Responsibilities

• Manage the department P&L within their specific area of control.
• Ensure growth in local markets in collaboration with field sales while driving customer satisfaction and retention through regular customer visits.
• 2nd or 1st escalation point for customer complaints and special requests, collaborating with internal teams to resolve issues.
• Ensure service quality and operational excellence by monitoring customer feedback and implementing process improvements using standard tools.
• Lead teams to adhere to global standard processes when executing shipments and manage supplier relationships to optimize service and profitability.
• Coordinate and develop a high-performing team and ensure alignment with Air Freight strategic objectives.
• Ensure regulatory compliance for shipments and achievement of productivity targets, maximizing GP on each file.
• Develop and maintain business relationships with existing clients and identify upsell opportunities.

Education

Bachelor's degree

Job description

Would you like to be part of the most international company in the world? A company operating in more than 220 countries worldwide and has been pioneering cross-border express shipping since 1969. Would you like to be part of a business that connects people across the globe and want to make a difference? Then waste no time and join our amazing team at DHL Group. DHL Global Forwarding, Freight (DGFF) is the Group's air, ocean, and road freight specialist. We offer standardized transport as well as highly specialized end‑to‑end solutions to customers in a wide range of industries globally.

Who ever said the sky is the limit never spoke to you! Because for you it's the beginning

DHL Global Forwarding has an opening for AFR Operation Manager in Riyadh, Saudi Arabia.

Join us in connecting people and improving lives!

In this AFR Operation Manager position

• Manage the department P&L within their specific area of control
• Ensure growth in local markets in collaboration with field sales while driving customer satisfaction and retention through regular customer visits.
• 2nd or 1st escalation point depending on local structure for customer complaints & special requests/ inquires and works with internal teams toward resolution.
• Ensure service quality, operational excellence by proactively monitoring customer feedback and improving operational performance, identify and implement process improvement opportunities to enhance efficiency by using the standardize performance tools of DGF.
• Support teams to adhere to the Global standard processes when executing shipments.
• Manages supplier relationships to optimize service delivery and profitability
• Coordinate and develop a high-performing team while fostering a culture of collaboration and continuous improvement
• Leads the department and leads supervisors and specialists in line with Air Freight Strategic objectives.
• Ensure teams are adhering to the necessary regulatory compliance procedures relating to commodity and locations for shipments
• Ensure achievement of productivity targets and ensure accurate job management control to ensure GP maximization on every file
• Manage business relationship with existing clients, identify potential upsell opportunities, conduct regular customer visits and achieve a desired level of customer retention
• In area of Air product:
• Identify performance issues of suppliers, and propose solutions to improve performance
• Resolve customer issues and incidents

Now, here is what we need from you!

• Education Level - Bachelors Degree
• Experience Level - more than 5 years

We offer:

• Opportunities in a global company where you can contribute your ideas and skills to move towards our shared goals.
• Possible further career development
• Competitive salary

Why join DHL Global Forwarding?

We are part of Deutsche Post DHL, the world's leading logistics provider with operations in over 220 countries.

Our TOP EMPLOYER prestigious certification attests to our best-in-class efforts to attract and retain talent by fostering a positive work environment and encouraging personal and professional development among employees. The development of talented women in our organization will be a focus for us and an important part of our DGF Strategy 2025.

We aspire to become the undisputed leader in our industry, when people think of forwarding; we want them to think DGF because we have:

• The largest global network with more than :30,000 passionate employees
• The most efficient processes and fastest response times
• The best solutions and best customer service

Our Vision:

The Logistics Company for the World.

Our Mission:

Excellence. Simply Delivered.

Our Purpose:

Connecting People, improving lives.

Our Values:

Respect & Results

Our Goals:

Employer, Provider, and Investment of Choice, Living Responsibility

DHL Global Forwarding is an equal opportunity employer. We evaluate qualified applicants without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, veteran status, and other legally protected characteristics.