Global Freight Operations Specialist — Customer & Shipments

DHL Global Forwarding; Saudi Arabia; On-site; SAR 70,000 - 100,000; Full time

Job summary

DHL Global Forwarding in Saudi Arabia is seeking an AFR Operations Specialist in Dammam to be the first point of contact for shipment information, incidents, pricing, and claims. You will administer shipment activities, ensure data quality, and manage documentation and invoicing to support compliant operations.

Ideal candidates hold a Bachelor’s degree with over 4 years of experience in logistics, with strong focus on customer service, efficiency, and regulatory compliance.

Qualifications

• Bachelor's degree required in a related field.

Responsibilities

• Serve as the primary contact for shipment information and claims.
• Capture costs and revenues against customer profiles.
• Manage shipment documentation and booking processes.
• Maintain high data quality and regulatory compliance.
• Prepare invoices and support disputes.
• Identify critical shipments and opportunities for new business.
• Support supplier performance improvements.

Skills

Customer service

Shipping documentation

Invoice processing

Regulatory compliance

Problem solving

Education

Bachelor's Degree

Job description

DHL Global Forwarding in Saudi Arabia is seeking an AFR Operations Specialist in Dammam to be the first point of contact for shipment information, incidents, pricing, and claims. You will administer shipment activities, ensure data quality, and manage documentation and invoicing to support compliant operations.

Ideal candidates hold a Bachelor’s degree with over 4 years of experience in logistics, with strong focus on customer service, efficiency, and regulatory compliance.