AFR Ops Specialist

DHL Global Forwarding; Eastern Province; On-site; SAR 134,000 - 246,000; Full time

Benefits offered by this job

Global opportunities

Competitive salary

TOP EMPLOYER certification

Job summary

DHL Global Forwarding in Dammam, Saudi Arabia, seeks an AFR Operations Specialist to serve as the primary contact for shipment information, incidents, pricing, and claims, ensuring accurate, timely processing.

You will manage shipment bookings, documentation, invoicing, and compliance, maintain data quality, resolve issues, and support customer visits while collaborating with global teams.

Qualifications

• Bachelor's degree required.
• More than 4 years of experience in AFR/operations.
• Experience handling shipments, invoicing, and customer queries.

Responsibilities

• Act as the first contact for shipment information and incident management.
• Ensure costs are captured against customer profile and resolve issues.
• Administer shipment activities including bookings, documentation, and related transport.
• Maintain high data quality for shipments.
• Ensure regulatory compliance for shipments.
• Prepare invoices and support disputes.
• Provide guidance to less experienced staff.

Skills

Customer service

Logistics coordination

Problem solving

Data accuracy

Regulatory compliance

Education

Bachelor's degree

Job description

AFR Operations Specialist

Would you like to be part of the most international company in the world? A company operating in more than 220 countries worldwide and has been pioneering cross-border express shipping since 1969. Would you like to be part of a business that connects people across the globe and want to make a difference? Then waste no time and join our amazing team at DHL Group. DHL Global Forwarding, Freight (DGFF) is the Group's air, ocean, and road freight specialist. We offer standardized transport as well as highly specialized end-to-end solutions to customers in a wide range of industries globally.

Who ever said ‘‘the sky is the limit’’ never spoke to you! Because for you it’s the beginning.

DHL Global Forwarding has an opening for an AFR Operations Specialist in Dammam, Saudi Arabia.

Join us in connecting people and improving lives!

In this AFR Operations Specialist position

• Act as Customer first point of contact for shipment information, incident/complaint management, ad hoc pricing, and claims
• Ensure that correct costs and revenues are captured against customer’s profile and take ownership to solve simple and complex issues
• Administer shipment level activities including receipt of customer booking, documentation requirements, and all related local and international transport
• Ensure the management of shipments in line with the customer service commitment
• Track, record, analyze and improve exceptions/operational irregularities
• Responsible for high shipment data quality
• Implement necessary regulatory compliance procedures relating to commodity and locations for shipments
• Route and/or assign shipments to relevant consol that meets our customers service commitment and maximized our profits
• Identify critical shipments and new business that needs extra support/hypercare
• Answer queries, prepare information for customer visits and participate in customer visits relating to operational topics
• Execute tasks and activities while meeting resource management and productivity guidelines for the day-to-day operations
• Prepare invoices, debit and credit notes and necessary back-up documentation ensuring customer invoice timeliness and accuracy
• Investigate/supports invoice disputes
• Resolve recurring issues, and suggest enhancements to processes focusing on increasing effectiveness and efficiency
• Resolve performance issues of suppliers, and propose solutions to improve performance
• May provide functional guidance, advice or training to less experienced positions
• Use Industry sector or logistics specialist expertise in their day-to-day work

Now, here is what we need from you!

Education Level

Bachelors Degree

Experience Level

More than 4 years

We offer:

• Opportunities in a global company where you can contribute your ideas and skills to move towards our shared goals.
• Possible further career development
• Competitive salary

Why join DHL Global Forwarding?

We are part of Deutsche Post DHL, the world’s leading logistics provider with operations in over 220 countries. Visit our career site on the web at https://www.logistics.dhl/us-en/home/careers.html

Our TOP EMPLOYER prestigious certification attests to our best-in-class efforts to attract and retain talent by fostering a positive work environment and encouraging personal and professional development among employees. The development of talented women in our organization will be a focus for us and an important part of our DGF Strategy 2025.

We aspire to become the undisputed leader in our industry, when people think of forwarding; we want them to think DGF because we have:

• The largest global network with more than :30,000 passionate employees
• The most efficient processes and fastest response times
• The best solutions and best customer service

Our Vision:

The Logistics Company for the World.

Our Mission:

Excellence. Simply Delivered.

Our Purpose:

Connecting People, improving lives.

Our Values:

Respect & Results

Our Goals:

Employer, Provider, and Investment of Choice, Living Responsibility

DHL Global Forwarding is an equal opportunity employer. We evaluate qualified applicants without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, veteran status, and other legally protected characteristics.