Front Office Agent

Shangri-La Group; Jeddah; On-site; SAR 48,000 - 120,000; Full time

Job summary

A luxury hotel located in Jeddah seeks a Front Office team member responsible for providing exceptional service to guests. You will efficiently manage check-ins and check-outs, respond to guest inquiries, and ensure a pleasant stay. Candidates with at least 1 year of hotel experience, fluent in English, and a friendly attitude are encouraged to apply. This position is exclusively for Saudi Nationals and offers competitive benefits and growth opportunities.

Benefits

Competitive benefits

Travel perks

Structured learning pathways

Qualifications

• At least 1 year of experience in a hotel.
• Ability to work long hours and shifts.
• Fluent in English; Arabic skills are a plus.
• Pleasant and cheerful attitude.
• Position for Saudi Nationals Only.

Responsibilities

• Manage the delivery of services to guests at the Front Office.
• Assist in guest check-in and check-out processes.
• Respond to guest inquiries and complaints promptly.
• Ensure guest amenities are ready prior to arrival.
• Stay updated on room rates and package discounts.

Skills

Customer service skills

Knowledge of hotel operations

Problem-solving abilities

Fluency in English

Friendly attitude

Job description

Overview

Shangri-La Jeddah is anchored on the new Jeddah Waterfront along the shores of the Red Sea. The hotel sets a new standard for luxury with floor-to-ceiling windows that invite the outdoors in, stylish interiors reflecting the blue sea and sandy beaches, a dedicated Kids Club and supervised play area, and innovative dining concepts to satisfy refined palates.

Key features include 203 stylish rooms and suites plus 17 luxury serviced apartments, 5 restaurants and lounges (including the renowned Shang Palace), convenient access to Jeddah landmarks and Red Sea Mall, and 116 privately owned Burj Assila Residences with access to The Wellness Club facilities.

Job Summary

To be responsible for the delivery of services to guests within Front Office areas in a friendly and courteous manner. Perform duties efficiently, courteously, and professionally, maintaining a high standard of service and hospitality. Provide guest services, manage the setup of daily reservations, and check-in and check-out guests.

Responsibilities

• Have knowledge of the operational systems at Front Office.
• Have knowledge of Shangri-La’s standard operating policies and procedures.
• Be well versed with the daily arrival and the type of arrival guests (e.g., Return guest, Shangri-La Circle, VIP).
• Ensure all amenities are in the room prior to guest arrival.
• Assist in solving guest problems and concerns, and strive to exceed guest expectations.
• Respond to inquiries regarding hotel facilities and room features.
• Provide courteous service and respond promptly to guest requests and complaints.
• Process all guest registrations promptly and efficiently.
• Stay up to date on room rates and package discounts in coordination with other concerned departments.

What We Are Looking For

• At least 1 year of experience in a hotel.
• Ability to work long hours and shifts.
• Fluent in English (Arabic language skills are a plus).
• Pleasant, friendly, and cheerful attitude.
• This position is for Saudi Nationals Only.

Why Join Us

• A workplace that values passion and supports growth and development.
• Structured learning and development pathways with opportunities to advance professional craft and leadership skills.
• Competitive benefits, recognition programs, and colleague travel perks that reward contribution and dedication.
• Teams that promote inclusion, value diversity, and foster a secure, respectful environment.

We are an equal opportunity employer. Applications from all qualified candidates are welcomed. All information provided by applicants will be treated in and used only for recruitment purposes.

We appreciate your interest in joining us. Please note that only successful candidates will be contacted.