Concierge Agent

The Ritz-Carlton Hotel Company, L.L.C.; Saudi Arabia; On-site; SAR 33,000 - 67,000; Full time

Job summary

The Ritz-Carlton Hotel Company, L.L.C. in AMAALA, Saudi Arabia is seeking a non-management, full-time Rooms & Guest Services professional to respond to guest requests, coordinate services, and share information about local attractions.

You will handle calls, log requests, and collaborate with Bellperson and Housekeeping to ensure guest satisfaction. Ideal candidates have a high school diploma or GED and no prior supervisory experience; training will cover safety, etiquette, and local

Qualifications

• High school diploma or GED equivalent.
• No related work experience required.
• No supervisory experience required.

Responsibilities

• Respond to guest requests for arrangements or services (e.g., transportation, reservations, dry cleaning).
• Answer, record, and process guest calls, messages, requests, questions, or concerns.
• Coordinate with Bellperson, Housekeeping or other departments to resolve guest needs.
• Monitor lounge seating, service, safety and well-being of guests.
• Follow all standards and policies; maintain professional appearance and confidentiality.

Education

High school diploma or GED equivalent

Job description

Additional Information
Job Number 26095113
Job Category Rooms & Guest Services Operations
Location 8491 Secondary 3110 AMAALA, An Nu'aylah, Saudi Arabia, Saudi Arabia, 48511VIEW ON MAP
Schedule Full Time
Located Remotely? N
Position Type Non-Management
Position Summary Respond to guest requests for special arrangements or services (e.g., transportation, reservations, dry cleaning) by making arrangements or identifying appropriate providers. Respond to special requests from guests with unique needs and follow up to ensure satisfaction. Gather, summarize, and provide information to guests about the property and the surrounding area amenities, including special events and activities. Answer, record, and process all guest calls, messages, requests, questions, or concerns. Contact appropriate individual or department (e.g., Bellperson, Housekeeping) as necessary to resolve guest call, request, or problem. Review shift logs/daily memo books and document pertinent information in logbooks. Monitor club lounge for seating availability, service, safety, and well-being of guests.
Report accidents, injuries, and unsafe work conditions to manager; and complete safety training and certifications. Follow all company policies and procedures, ensure uniform and personal appearance are clean and professional, maintain confidentiality of proprietary information, and protect company assets. Welcome and acknowledge all guests according to company standards, anticipate and address guests’ service needs, assist individuals with disabilities, and thank guests with genuine appreciation. Speak with others using clear and professional language, prepare and review written documents accurately and completely, and answer telephones using appropriate etiquette. Develop and maintain positive working relationships with others, support team to reach common goals, and listen and respond appropriately to the concerns of other employees. Comply with quality assurance expectations and standards. Stand, sit, or walk for an extended period of time or for an entire work shift. Move, lift, carry, push, pull, and place objects weighing less than or equal to 10 pounds without assistance. Perform other reasonable job duties as requested by Supervisors.
Preferred Qualifications Education: High school diploma or G.E.D. equivalent.
Related Work Experience: No related work experience.
Supervisory Experience: No supervisory experience.
License or Certification: None
At Marriott International, we are dedicated to being an equal opportunity employer, welcoming all and providing access to opportunity. We actively foster an environment where the unique backgrounds of our associates are valued and celebrated. Our greatest strength lies in the rich blend of culture, talent, and experiences of our associates. We are committed to non-discrimination on any protected basis, including disability, veteran status, or other basis protected by applicable law.
At more than 100 award-winning properties worldwide, The Ritz-Carlton Ladies and Gentlemen create experiences so exceptional that long after a guest stays with us, the experience stays with them. Attracting the world’s top hospitality professionals who curate lifelong memories, we believe that everyone succeeds when they are empowered to be creative, thoughtful and compassionate.
Every day, we set the standard for rare and special luxury service the world over and pride ourselves on delivering excellence in the care and comfort of our guests.
Your role will be to ensure that the “Gold Standards” of The Ritz-Carlton are delivered graciously and thoughtfully every day. The Gold Standards are the foundation of The Ritz-Carlton and are what guides us each day to be better than the next. It is this foundation and our belief that our culture drives success by which The Ritz Carlton has earned the reputation as a global brand leader in luxury hospitality. As part of our team, you will learn and exemplify the Gold Standards, such as our Employee Promise, Credo and our Service Values. And our promise to you is that we offer the chance to be proud of the work you do and who you work with.
In joining The Ritz-Carlton, you join a portfolio of brands with Marriott International. Be where you can do your best work, begin your purpose, belong to an amazing global team, and become the best version of you.