Front Desk Agent — Flexible Shifts & Guest Experience

The First Group Hospitality; Jeddah; On-site; SAR 50,000 - 78,000; Full time

Job summary

The First Group Hospitality in Jeddah seeks a Front Office Agent to deliver outstanding guest service at the property, handling check-in, check-out, and guest inquiries with a professional and welcoming approach.

You will coordinate with housekeeping and other departments to ensure room readiness and guest satisfaction, while maintaining accurate guest records and following all service standards.

Qualifications

• Prev. experience in hospitality or customer service preferred.
• Strong communication and interpersonal skills.
• Proficiency in English; other languages a plus.
• Good problem-solving and attention to detail.
• Professional appearance and customer-focused attitude.
• Ability to work flexible shifts, including nights, weekends, and holidays.

Responsibilities

• Greet and welcome guests in a professional and friendly manner.
• Handle check-in and check-out procedures efficiently and accurately.
• Manage room reservations, cancellations, and modifications.
• Respond to guest inquiries, requests, and complaints promptly and effectively.
• Maintain accurate guest records and update systems accordingly.
• Coordinate with housekeeping and other departments to ensure room readiness.
• Handle cash, billing, and payment transactions per hotel policies.
• Provide information about hotel services, facilities, and local attractions.
• Ensure the front desk area is clean, organized, and presentable.
• Follow hotel policies, procedures, and service standards.

Skills

Hospitality experience

Communication skills

English proficiency

Attention to detail

Flexible shifts

Professional appearance

Job description

The First Group Hospitality in Jeddah seeks a Front Office Agent to deliver outstanding guest service at the property, handling check-in, check-out, and guest inquiries with a professional and welcoming approach.

You will coordinate with housekeeping and other departments to ensure room readiness and guest satisfaction, while maintaining accurate guest records and following all service standards.