AsstMgr-Front Office I

Le Méridien Hotels & Resorts; Riyadh; On-site; SAR 60,000 - 120,000; Full time

Job summary

Le Méridien Hotels & Resorts in Riyadh seeks an experienced Front Office Manager to supervise Bell/Door Staff, Switchboard and Guest Services/Front Desk, ensuring efficient check-in/out and high guest satisfaction.

The role involves directing staff, implementing front office policies, and collaborating with management to improve service and financial performance.

Qualifications

• High school diploma or GED with related hospitality experience.
• 2-year degree in Hotel/Restaurant Management or related field; no work experience required.

Responsibilities

• Leads front office team and supervises daily operations.
• Ensures efficient check-in/check-out processes and guest satisfaction.
• Collaborates with managers to meet service and financial goals.
• Addresses complaints and maintains service quality across departments.
• Promotes a positive guest experience and staff development.

Skills

Leadership

Staff supervision

Interpersonal skills

Communication

Guest service excellence

Financial decision making

Education

High school diploma

2-year degree in Hotel/Restaurant Management

Job description

Job Summary

Assists the Front Office Manager in administering front office functions and supervising staff on a daily basis. Front office areas include Bell/Door Staff, Switchboard and Guest Services/Front Desk. The position directs and works with managers and employees to carry out procedures ensuring an efficient check‑in and check‑out process. It ensures guest and employee satisfaction and maximizes the financial performance of the department.

CANDIDATE PROFILE

Education And Experience

• High school diploma or GED; 2 years experience in the guest services, front desk, or related professional area.
• 2‑year degree from an accredited university in Hotel and Restaurant Management, Hospitality, Business Administration, or related major; no work experience required.

CORE WORK ACTIVITIES

Supporting Management of Front Desk Team

• Utilizes interpersonal and communication skills to lead, influence, and encourage others; advocates sound financial/business decision making; demonstrates honesty/integrity; leads by example.
• Encourages and builds mutual trust, respect, and cooperation among team members.
• Supervises and manages employees, overseeing all day‑to‑day operations and performing duties in employees' absence when needed.
• Ensures employee recognition takes place on all shifts.
• Establishes and maintains open, collaborative relationships with employees.

Monitoring and Supporting Progress Toward Guest Services and Front Desk Goals

• Manages day‑to‑day operations, ensuring quality standards and meeting customer expectations.
• Develops specific goals and plans to prioritize, organize, and accomplish work.
• Handles complaints, settles disputes, resolves grievances and conflicts, and negotiates with others.
• Strives to improve service performance.
• Collaborates with the Front Office Manager to continually improve departmental service.
• Communicates a clear and consistent message regarding Front Office goals to achieve desired results.
• Participates in the development and implementation of corrective action plans based on comment cards and guest satisfaction results.
• Emphasizes guest satisfaction during all departmental meetings and focuses on continuous improvement.

Ensuring Exceptional Customer Service

• Provides services that are above and beyond for customer satisfaction and retention.
• Improves service by communicating and assisting individuals to understand guest needs, providing guidance, feedback, and coaching when needed.
• Serves as a role model to demonstrate appropriate behaviors.
• Sets a positive example for guest relations.
• Displays outstanding hospitality skills.
• Empowers employees to provide excellent customer service.
• Interacts with customers regularly to obtain feedback on quality of product, service levels, and overall satisfaction.
• Provides feedback to employees based on observation of service behaviors.
• Handles guest problems and complaints effectively.
• Interacts with guests to obtain feedback on product quality and service levels.

Managing Projects and Policies

• Implements the customer recognition/service program, communicating and ensuring the process.
• Ensures compliance with all Front Office policies, standards, and procedures.
• Monitors adherence to all credit policies and procedures to reduce bad debts and rebates.

Additional Responsibilities

• Provides information to supervisors and co‑workers by telephone, in written form, e‑mail, or in person.
• Analyzes information and evaluates results to choose the best solution and solve problems.
• Informs and/or updates the executives, peers and subordinates on relevant information in a timely manner.
• Functions in place of the Front Office Manager in his/her absence.
• Communicates critical information from pre‑ and post‑convention meetings to the Front Office staff.
• Participates in department meetings.

Equal Opportunity Employer Statement

At Marriott International, we are dedicated to being an equal opportunity employer, welcoming all and providing access to opportunity. We actively foster an environment where the unique backgrounds of our associates are valued and celebrated. Our greatest strength lies in the rich blend of culture, talent, and experiences of our associates. We are committed to non‑discrimination on any protected basis, including disability, veteran status, or other basis protected by applicable law.