Foodhall GRO / People Operations Manager

Tgp International 3; Riyadh; On-site; SAR 240,000 - 360,000; Full time

Job summary

Seven Al Hamra Food Hall seeks a GRO / People Operations Manager to lead HR and people operations across the venue. You will ensure a high-performing workforce, compliance with Saudi labour laws and Saudization, and alignment with operational goals.

This role partners with leadership, drives efficient HR processes, enhances employee experience, manages contracts, payroll, records, policies, and delivers workforce insights to shape strategy.

Qualifications

• Minimum 8 years of HR or People Operations experience.
• Strong knowledge of labour law and HR compliance (KSA experience preferred).
• Excellent communication, stakeholder management, and interpersonal skills.
• Highly organized, detail-oriented, and discreet.
• Experience with HR systems, payroll coordination, and employee lifecycle management.

Responsibilities

• Lead end-to-end recruitment, onboarding, and offboarding processes.
• Develop workforce planning and headcount management.
• Partner with managers on hiring, performance management, and employee relations.
• Manage employment contracts, payroll coordination, employee records, and HR systems.
• Ensure compliance with labour laws, Saudization, visas, and employment regulations.

Skills

HR strategy

Stakeholder management

Communication

Interpersonal skills

Organizational skills

Discretion

HR systems

Payroll coordination

Employee lifecycle

Saudi labour law

Education

Bachelor's degree in Human Resources

Tools

HRIS

Payroll software

Job description

The GRO / People Operations Manager is responsible for managing all HR and people-related operations within Seven Al Hamra Food Hall. This role ensures an engaged, high-performing workforce, compliance with labour laws and Saudization requirements, and alignment with the food hall’s operational and cultural objectives.

The manager acts as a trusted advisor to leadership while driving efficient HR processes and fostering a positive employee experience.

CORE RESPONSIBILITIES

1. People & Talent

• Lead end-to-end recruitment, onboarding, and offboarding processes.
• Develop and maintain workforce planning and headcount management.
• Partner with managers on hiring, performance management, and employee relations.

2. HR Operations

• Manage employment contracts, payroll coordination, employee records, and HR systems.
• Ensure compliance with labour laws, Saudization (where applicable), visas, and employment regulations.
• Oversee probation, promotions, salary reviews, and disciplinary processes.

3. Culture & Engagement

• Support company culture, employee engagement initiatives, and wellbeing programs.
• Implement recognition, training, and development programs to enhance skills and retention.
• Act as a trusted advisor to employees and leadership.

4. Policies & Governance

• Develop and maintain HR policies, procedures, and handbooks.
• Handle grievances, investigations, and performance improvement plans with discretion.
• Ensure confidentiality and ethical standards across all HR practices.

5. Reporting & Strategy

• Provide HR reports on headcount, turnover, payroll, and performance metrics.
• Support leadership with people insights, workforce planning, and strategic HR initiatives.
• Drive continuous improvement of HR processes, systems, and operational efficiency.

Requirements

Experience & Skills

• Minimum 8 years’ experience in HR or People Operations, ideally in multi-location or fast-growing F&B businesses.
• Strong knowledge of labour law and HR compliance (KSA experience preferred).
• Excellent communication, stakeholder management, and interpersonal skills.
• Highly organized, detail-oriented, and discreet.
• Experience with HR systems, payroll coordination, and employee lifecycle management.

Personal Attributes

• Empathetic, fair, and professional with strong integrity.
• Confident decision-maker, able to handle complex HR challenges.
• Comfortable working in a fast-paced, evolving environment.
• Passionate about people, culture, and operational excellence.

Note: This job description reflects key duties and responsibilities of the position and is not to be interpreted as exhaustive.