Field Service Engineer - Flow Cytometry Diagnostics

BD; Saudi Arabia; On-site; SAR 120,000 - 180,000; Full time

Job summary

BD is seeking a Field Service Engineer in Jeddah to provide on-site technical support, installations, IQ/OQ certifications, and repairs across customer sites. You will coordinate with distributors to deliver high-quality service and to resolve complex issues with efficiency.

You will ensure compliance with ISO, GMP, and safety standards while delivering clear communications and professional support to BD customers.

Qualifications

• 1–3 years of hands-on experience servicing IVD diagnostic equipment.
• Specific experience supporting flow cytometry instruments preferred.
• Bachelor's degree in Biomedical or Electronics Engineering or related field.

Responsibilities

• Provide on-site technical support including installations, relocations, certifications (IQ/OQ), and repairs.
• Deliver advanced remote diagnostics and issue resolution beyond the help desk.
• Mentor distributors and lead service teams to ensure service excellence.
• Plan and complete preventive and corrective maintenance in compliance with regulatory standards.
• Explain service contracts, coverage, terms, and pricing to customers.
• Ensure BD device installations meet site requirements and safety standards.

Skills

IVD diagnostics service

Flow cytometry expertise

Customer support

Installation & maintenance

Regulatory compliance

Education

Bachelor's degree in Biomedical Engineering or Electronics Engineering

Tools

IQ/OQ procedures

Job description

BD is seeking a Field Service Engineer in Jeddah to provide on-site technical support, installations, IQ/OQ certifications, and repairs across customer sites. You will coordinate with distributors to deliver high-quality service and to resolve complex issues with efficiency.

You will ensure compliance with ISO, GMP, and safety standards while delivering clear communications and professional support to BD customers.