Field Installation & Training Technician

Foodics; Medina; On-site; SAR 78,000 - 123,000; Full time

Benefits offered by this job

Bonuses

Equity opportunities

Learning stipend

Training opportunities

Job summary

Foodics in Medina seeks a hands-on Field Service Technician to install and support software and hardware at client locations across Saudi Arabia. You will train customers on the product, perform onboarding, handle on-site installations, and resolve on-demand issues while meeting service level agreements.

Ideal candidates have a Diploma or Bachelor's in Networking, CIS or CS, 0–2 years IT/SaaS experience, strong English and Arabic, and a valid driving license with a car for site visits.

Qualifications

• Must have a Diploma or Bachelor's in Networking, CIS or CS.
• Fluent in English and Arabic for client communication.
• Valid driving license and own car for site visits.
• Experience with CRM, ERP, and POS systems is a plus.
• Comfortable with high volumes of requests and inbound calls.

Responsibilities

• Deliver a world-class service for new and existing clients.
• Visit client sites for onboarding, installations and training.
• Handle escalation tickets and on-demand support within SLA.
• Collaborate with other departments on client issues.
• Provide general support to outlets and operations teams.

Skills

Customer service

Problem solving

On-site support

Languages: English & Arabic

CRM experience

MS Excel

Communication

Time management

Education

Diploma/Bachelor's Degree in Networking, Computer Information System, Computer Science

Tools

CRM

POS systems

ERP systems

MS Excel

Job description

Foodics in Medina seeks a hands-on Field Service Technician to install and support software and hardware at client locations across Saudi Arabia. You will train customers on the product, perform onboarding, handle on-site installations, and resolve on-demand issues while meeting service level agreements.

Ideal candidates have a Diploma or Bachelor's in Networking, CIS or CS, 0–2 years IT/SaaS experience, strong English and Arabic, and a valid driving license with a car for site visits.