Facilities Operations & Vendor Services Lead

Assayel Arabia Real Estate Company; Dammam; On-site; SAR 120,000 - 180,000; Full time

Job summary

Assayel Arabia Real Estate Company is seeking a Facilities Supervisor to oversee day-to-day monitoring of outsourced service providers and resolve tenant/site complaints across properties. You will track service levels against SLAs, review vendor performance data and escalate issues to the Facilities Manager as needed.

Responsibilities include maintaining logs for service type, location and resolution time, ensuring timely resolution, and supporting vendor contract administration and renewals.

Qualifications

• Bachelor’s degree required or equivalent in business/related field.
• Minimum 2 years of experience required in facilities/records management.
• Experience in contract management, procurement and risk monitoring.
• Analytical thinking, problem solving and strong organizational skills.

Responsibilities

• Supervise day-to-day monitoring of outsourced facilities providers.
• Manage tenant/site complaint resolution and SLA compliance.
• Maintain service logs, records and contract renewal dates.
• Coordinate between Facilities Manager, tenants, and providers.
• Monitor utilities, report discrepancies and ensure timely escalation.

Skills

Analytical Thinking

Critical Thinking

Problem Solving

Customer Service

Time Management

Planning & Organizing

Detail Orientation

Emotional Intelligence

Creativity

Result Orientation

Education

Bachelor's degree in Business Administration

Job description

Assayel Arabia Real Estate Company is seeking a Facilities Supervisor to oversee day-to-day monitoring of outsourced service providers and resolve tenant/site complaints across properties. You will track service levels against SLAs, review vendor performance data and escalate issues to the Facilities Manager as needed.

Responsibilities include maintaining logs for service type, location and resolution time, ensuring timely resolution, and supporting vendor contract administration and renewals.