Executive-Event Sales

W Hotels; Riyadh; On-site; SAR 60,000 - 110,000; Full time

Job summary

W Hotels Riyadh, part of Marriott International, seeks a proactive Sales & Marketing professional to assist guests, route inquiries to appropriate departments, and process reservations. You will apply sales techniques to maximize revenue while preserving guest loyalty and brand standards.

Working closely with the sales team, you will help upsell experiences, coordinate with data administration and accounting as needed, and ensure excellent service delivery in a luxury, on-site environment.

Qualifications

• Education: High school diploma or GED equivalent.
• Related work experience: at least 2 years.
• Supervisory experience: No supervisory experience.
• License or Certification: None.

Responsibilities

• Assist guests and route calls, requests, or problems to appropriate departments.
• Use sales techniques to maximize revenue while maintaining guest loyalty and brand standards.
• Process reservations received by phone, fax, or mail and enter rewards information as needed.
• Upsell hotel experiences and coordinate with Sales, Data Administration, and Accounting as required.
• Maintain confidentiality, protect company assets, and present a professional appearance and communication.

Education

High school diploma or GED equivalent

Job description

Additional Information

Job Number 26071754

Job Category Sales & Marketing

Location Area 1 Al Aqeeq Street Financial District, Riyadh, Saudi Arabia, Saudi Arabia, 13519VIEW ON MAP

Schedule Full Time

Located Remotely? N

Position Type Non-Management

Position Summary

Contact appropriate individual or department (e.g., Sales, Data Administration, Accounting) as necessary to resolve guest calls, requests, or problems. Use sales techniques that maximize revenue while maintaining existing guest loyalty to Marriott, including up-selling. Determine and give complimentaries to guests as gifts for their patronage (e.g., rewards points, show tickets, gift certificates). Promote awareness of brand image internally and externally. Process requests for redeeming Marriott Rewards points. Process all reservation requests, changes, and cancellations received by phone, fax, or mail. Enter Marriott Rewards information into appropriate software when taking guest reservations. Answer, record, and process all guest calls, requests, questions, or concerns. Perform general office duties to support Sales & Marketing (e.g., filing, sending emails, typing, faxing). Assist management in training and motivating employees; serve as a role model. Follow all company policies and procedures; ensure uniform and personal appearance are clean and professional; maintain confidentiality of proprietary information; protect company assets. Welcome and acknowledge all guests according to company standards; anticipate and address guests’ service needs; thank guests with genuine appreciation. Speak with others using clear and professional language; prepare and review written documents accurately and completely; answer telephones using appropriate etiquette. Develop and maintain positive working relationships with others; support team to reach common goals; listen and respond appropriately to the concerns of other employees. Monitor the performance of others to ensure adherence to quality expectations and standards. Read and visually verify information in a variety of formats. Move, lift, carry, push, pull, and place objects weighing less than or equal to 10 pounds without assistance. Perform other reasonable job duties as requested by Supervisors.

Preferred Qualifications

• Education: High school diploma or G.E.D. equivalent.
• Related Work Experience: At least 2 years of related work experience.
• Supervisory Experience: No supervisory experience.
• License or Certification: None

At Marriott International, we are dedicated to being an equal opportunity employer, welcoming all and providing access to opportunity. We actively foster an environment where the unique backgrounds of our associates are valued and celebrated.Our greatest strength lies in the rich blend of culture, talent, and experiences of our associates. We are committed to non-discrimination on any protected basis, including disability, veteran status, or other basis protected by applicable law.

W 호텔의 사명은 '호기심을 일깨우고 세계를 확장하라'입니다. W 호텔은 삶을 경험할 수 있는 곳입니다. 우리는 문을 열고 마음을 열기 위해 여기에 있습니다. 그리고 끊임없이 새로운 것을 직면하며, 새로운 경험에서 영감을 얻습니다. 무엇이든 할 수 있다는 정신은 W 호텔의 핵심이며, 이러한 정신을 발판 삼아 전 세계적으로 럭셔리의 기준을 재창조함으로써 W 호텔의 명성을 쌓아 왔습니다. '무엇이든, 언제든지(Whatever/Whenever)'는 우리를 찾는 고객의 열정에 생명을 불어넣는 W 호텔의 문화이자, 서비스 철학입니다. 만약 여러분이 독창적이고 혁신적이며 항상 가능성의 미래를 내다보고 있다면 W 호텔은 여러분을 진심으로 환영합니다. W 호텔에 입사하면 메리어트 인터내셔널의 브랜드 포트폴리오에 합류하게 됩니다. 최선을 다해 일하고, 목표를 향해 달리며,훌륭한 글로벌 팀의 일원으로 최고의 나를 만들고 싶다면 W 호텔의 문을 두드리세요.