EBC Executive

W Hotels; Riyadh; On-site; SAR 60,000 - 90,000; Full time

Job summary

W Hotels in Riyadh is seeking a Sales & Marketing professional to support guest reservations and revenue growth. You will apply sales techniques to maximize revenue, process reservations, and maintain guest loyalty.

The role requires strong communication, a customer-service mindset, and the ability to work with Marriott Rewards systems. Candidates should have at least 2 years of related experience and a high school diploma or GED.

Qualifications

• Education: High school diploma or GED equivalent.
• At least 2 years of related work experience.
• No supervisory experience required.

Responsibilities

• Resolve guest calls, requests, or problems using sales techniques to maximize revenue.
• Enter Marriott Rewards information into appropriate software when taking reservations.
• Process all reservation requests, changes, and cancellations by phone, fax, or mail.
• Perform general office duties to support Sales & Marketing (filing, emails, typing, faxing).
• Move, lift, and place objects weighing up to 10 pounds as needed.
• Assist management in training and motivating employees and maintain professional appearance.

Skills

Sales techniques

Customer service

Upselling

Communication skills

Education

High school diploma or GED

Tools

Reservation software

Job description

Additional Information

Job Number 26071754

Job Category Sales & Marketing

Location Area 1 Al Aqeeq Street Financial District, Riyadh, Saudi Arabia, Saudi Arabia, 13519VIEW ON MAP

Schedule Full Time

Located Remotely? N

Position Type Non-Management

Position Summary

Contact appropriate individual or department (e.g., Sales, Data Administration, Accounting) as necessary to resolve guest calls, requests, or problems. Use sales techniques that maximize revenue while maintaining existing guest loyalty to Marriott, including up-selling. Determine and give complimentaries to guests as gifts for their patronage (e.g., rewards points, show tickets, gift certificates). Promote awareness of brand image internally and externally. Process requests for redeeming Marriott Rewards points. Process all reservation requests, changes, and cancellations received by phone, fax, or mail. Enter Marriott Rewards information into appropriate software when taking guest reservations. Answer, record, and process all guest calls, requests, questions, or concerns. Perform general office duties to support Sales & Marketing (e.g., filing, sending emails, typing, faxing).

Assist management in training and motivating employees; serve as a role model. Follow all company policies and procedures; ensure uniform and personal appearance are clean and professional; maintain confidentiality of proprietary information; protect company assets. Welcome and acknowledge all guests according to company standards; anticipate and address guests’ service needs; thank guests with genuine appreciation. Speak with others using clear and professional language; prepare and review written documents accurately and completely; answer telephones using appropriate etiquette. Develop and maintain positive working relationships with others; support team to reach common goals; listen and respond appropriately to the concerns of other employees. Monitor the performance of others to ensure adherence to quality expectations and standards. Read and visually verify information in a variety of formats.
Move, lift, carry, push, pull, and place objects weighing less than or equal to 10 pounds without assistance. Perform other reasonable job duties as requested by Supervisors.

Preferred Qualifications

Education: High school diploma or G.E.D. equivalent.

Related Work Experience: At least 2 years of related work experience.

Supervisory Experience: No supervisory experience.

License or Certification: None

At Marriott International, we are dedicated to being an equal opportunity employer, welcoming all and providing access to opportunity. We actively foster an environment where the unique backgrounds of our associates are valued and celebrated.Our greatest strength lies in the rich blend of culture, talent, and experiences of our associates. We are committed to non-discrimination on any protected basis, including disability, veteran status, or other basis protected by applicable law.

W Hotels' mission is to Ignite Curiosity, Expand Worlds. We are a place to experience life. We're here to open doors and open minds. We are constantly inspired by new faces and new experiences. A tuned-in, up-for-anything spirit is at our core and has made us renowned for reinventing the norms of luxury around the globe. Whatever/Whenever is our culture and service philosophy that brings our guests’ passions to life. If you are original, innovative, and always looking towards the future of what’s possible, welcome to W Hotels. In joining W Hotels, you join a portfolio of brands with Marriott International. Be where you can do your best work, begin your purpose, belong to an amazing global team, and become the best version of you.