Executive Enterprise Account Lead (Remote, Global)

يونيفونك; Riyadh; On-site; SAR 300,000 - 600,000; Full time

Benefits offered by this job

Competitive salary and bonus

GOSI costs covered

Share scheme

30 holiday days after first year

Birthday off

Work from anywhere up to 5 weeks per年

Paid parental leave

Job summary

Unifonic, a leading AI-native customer experience platform, seeks a Strategic Account Manager in Saudi Arabia to grow a portfolio of high-value enterprise accounts across regulated sectors. You will build executive relationships, drive ARR growth, and coordinate cross-functional teams to deliver measurable outcomes.

You will lead account plans, identify upsell opportunities, and conduct governance reviews, while ensuring customer success and long-term partnerships with government, financial

Qualifications

• Bachelor's degree required in a related field.
• 5+ years in Enterprise Account Management, Strategic Accounts, Customer Success, or Enterprise Sales.
• Experience managing large enterprise or government accounts.
• Proven revenue growth and retention track record.
• Strong commercial, negotiation, and executive presentation skills.
• Experience in SaaS/CPaaS/CX/AI/telecom or technology industries.
• CRM discipline with HubSpot or Salesforce preferred.
• GCC market experience is a plus.
• Experience with government, BFSI, or telecom customers.
• Knowledge of AI and customer engagement solutions.
• Fluency in Arabic and English.

Responsibilities

• Own and manage a portfolio of strategic enterprise accounts.
• Achieve and exceed ARR, expansion, upsell, and retention targets.
• Develop account plans for key customers.
• Identify cross-sell and upsell opportunities across the product portfolio.
• Lead contract renewals and commercial negotiations.
• Build trusted relationships with C-level and other stakeholders.
• Serve as the primary contact for strategic customers.
• Conduct executive business reviews and governance meetings.
• Align customer objectives with company capabilities and roadmap.
• Monitor customer health, adoption, satisfaction, and outcomes.
• Coordinate with Sales, Product, CS, Delivery, Finance and Legal teams.
• Ensure contractual obligations and internal processes are met.
• Provide customer feedback to Product and Leadership teams.
• Represent the company in strategic engagements and industry events.

Skills

Enterprise sales

Account management

Executive communication

Negotiation

CRM discipline

Strategic thinking

Analytical thinking

Collaboration

Adaptability

Education

Bachelor's degree in Business, Engineering, Technology

Tools

HubSpot

Salesforce

Job description

Unifonic, a leading AI-native customer experience platform, seeks a Strategic Account Manager in Saudi Arabia to grow a portfolio of high-value enterprise accounts across regulated sectors. You will build executive relationships, drive ARR growth, and coordinate cross-functional teams to deliver measurable outcomes.

You will lead account plans, identify upsell opportunities, and conduct governance reviews, while ensuring customer success and long-term partnerships with government, financial