Enterprise ServiceNow Process Consultant

Client of Salt; Saudi Arabia; On-site; SAR 260,000 - 420,000; Full time

Job summary

Client of Salt is seeking a ServiceNow Business Process Consultant to support enterprise clients across the Middle East. The role blends business process consulting with project delivery and presales support, requiring collaboration with customers to translate requirements into practical ServiceNow solutions.

You will lead discovery sessions, design future-state workflows, and guide engagements from discovery through implementation in a fast-paced consulting environment.

Qualifications

• Proven experience as ServiceNow Business Process Consultant or similar

Responsibilities

• Lead discovery sessions and workshops to understand business objectives
• Assess current processes and design future-state workflows aligned with ServiceNow capabilities
• Translate requirements into process documentation, user stories and acceptance criteria
• Advise on process standardisation, service management best practices and platform adoption
• Coordinate projects, manage scope, timelines, risks and stakeholder communication
• Work with architects, developers and delivery teams to ensure solutions meet requirements
• Support UAT, training, change management and transition to operations
• Contribute to presales with discovery efforts, estimations, SOWs, RFP responses and proposals
• Identify opportunities to expand engagements and support account teams in client relationships

Skills

ServiceNow knowledge

Business process consulting

Workshop facilitation

Stakeholder management

Presales coordination

Project coordination

GCC experience

Arabic language skills

Education

ServiceNow Certification

ITIL Certification (desirable)

Job description

Client of Salt is seeking a ServiceNow Business Process Consultant to support enterprise clients across the Middle East. The role blends business process consulting with project delivery and presales support, requiring collaboration with customers to translate requirements into practical ServiceNow solutions.

You will lead discovery sessions, design future-state workflows, and guide engagements from discovery through implementation in a fast-paced consulting environment.