P4M KSA: ServiceNow Business Process Consultant

Plat4mation; Saudi Arabia; On-site; SAR 280,000 - 400,000; Full time

Benefits offered by this job

Attractive compensation with performance-based bonuses

22 days paid leave

Modern laptop

Dynamic work environment

Global exposure

Team events and social initiatives

Supportive culture fostering learning and growth

Job summary

A global ServiceNow partner is seeking a Business Consulting Specialist in Saudi Arabia. The successful candidate will leverage ServiceNow to deliver impactful solutions, advising C-level stakeholders and optimizing business processes. Responsibilities include leading consulting engagements and performing project implementations. Required qualifications include a Bachelor's or Master's degree, hands-on ServiceNow experience, and 7+ years in consulting or digital transformation. Attractive compensation and career advancement opportunities are offered.

Qualifications

• 7+ years of experience in consulting or digital transformation.
• Hands-on experience with ServiceNow, including configuration and implementations.
• Certified in ITIL v4 and ServiceNow certifications.
• Hands-on ServiceNow experience (configuration and implementations).
• Fluent in English; Arabic proficiency is highly desirable.

Responsibilities

• Drive process design, governance, KPIs, and control frameworks.
• Lead ServiceNow Projects and enterprise service management consulting.
• Run executive workshops and pitch functional ServiceNow solutions.
• Conduct gap analyses and translate needs into actionable solutions.
• Implement ServiceNow systems aligned with enterprise architecture.
• Align solutions with ITIL standards and ensure platform coherence.
• Support organizational transformation through stakeholder engagement.
• Implement ServiceNow systems aligned with enterprise architecture and process maturity.

Skills

Consulting

Digital transformation

Presentation skills

Stakeholder engagement

ServiceNow expertise

ITIL knowledge

English fluency

Arabic proficiency

Education

Bachelor’s or Master’s degree in IT, Engineering, or related field

Tools

ServiceNow

ServiceNow System Administrator

ServiceNow Implementation Specialist

ITIL v4

Job description

Position: Business Consulting Specialist – ServiceNow

Location: Saudi Arabia

Are you passionate about ServiceNow and driven to deliver impactful business solutions? Do you have the confidence to advise C-level stakeholders and the expertise to ensure maximum value from implementations? If yes, we invite you to join Plat4mation Saudi Arabia as our next Business Consulting Specialist.

About the Role

As a Business Consulting Specialist, you will work closely with clients to bridge business goals with the power of the ServiceNow platform. You’ll play a key role in shaping digital strategies, designing scalable processes, and delivering enterprise-level solutions. Your mission: maximize customer value realization and become a trusted advisor.

Key Responsibilities:

• Drive process design, governance, KPIs, and control frameworks at a strategic level.
• Lead ServiceNow Projects(ITSM, ITOM etc) and enterprise service management consulting engagements.
• Run executive workshops and pitch functional ServiceNow solutions.
• Present high-level demos, conduct gap analyses, and translate needs into actionable solutions.
• Define operating models, roles, dashboards, and reporting structures.
• Align solutions with ITIL standards and ensure platform coherence.
• Support organizational transformation through strong stakeholder engagement.
• Implement ServiceNow systems aligned with enterprise architecture and process maturity.

What We’re Looking For

• Bachelor’s or Master’s degree in IT, Engineering, or related field.
• 7+ years of experience in consulting or digital transformation, ideally in large, complex environments.
• Deep understanding of PaaS solutions and enterprise platforms.
• Hands-on ServiceNow experience (including configuration and implementations).
• Certified in:
• ITIL v4
• ServiceNow System Administrator
• ServiceNow Implementation Specialist
• Fluent in English; Arabic proficiency is highly desirable.
• Strong presentation skills and ability to pitch solutions to business and technical audiences.
• Proven capability to lead customer relationships and act as a trusted advisor.

What You’ll Get

• Attractive compensation with performance-based bonuses.
• 22 days paid leave & modern laptop.
• Dynamic work environment with flexible arrangements.
• Global exposure and opportunities for rapid career advancement.
• Inspiring team events, hackathons, knowledge sessions, and social initiatives.
• Supportive and inclusive culture that fosters learning, growth, and innovation.

About Plat4mation

Plat4mation is a global Elite ServiceNow Partner specializing in advisory, implementation, and managed services across the full ServiceNow suite. Since 2013, we’ve grown to 500+ experts in 10 offices worldwide. Our focus is simple: making work flow for organizations through smart digital solutions.

We’re proud recipients of multiple Global and EMEA ServiceNow Partner Awards and are trusted by clients across industries for our depth, innovation, and commitment.