ServiceNow Business Process Consultant — Enterprise Delivery & Presales

Salt Digital Recruitment; Saudi Arabia; Presencial; SAR 200.000 - 380.000; Jornada completa

Descripción de la vacante

Salt Digital Recruitment is seeking a ServiceNow Business Process Consultant to support enterprise clients across the Middle East. You will blend business process consulting with project delivery and presales support, translating challenges into practical ServiceNow solutions.

You will lead discovery sessions, design future-state workflows, document requirements, and guide engagements from discovery through implementation, collaborating with architects, developers and delivery teams.

Formación

• Proven ServiceNow Business Process Consultant experience.
• Experience supporting end-to-end ServiceNow implementations in a consulting or client-facing environment.
• Strong understanding of ITSM processes and related workflows.

Responsabilidades

• Lead discovery sessions and stakeholder workshops to understand business objectives, current processes and improvement opportunities.
• Assess existing processes and design future-state workflows aligned with ServiceNow capabilities and business needs.
• Translate requirements into process documentation, user stories, acceptance criteria and functional specifications.
• Advise clients on process standardisation, service management best practices and platform adoption.
• Take ownership of project coordination, managing scope, timelines, risks, dependencies and stakeholder communication.
• Work with architects, developers and delivery teams to ensure solutions meet requirements.
• Support user acceptance testing, training, change management and transition into operations.
• Contribute to presales activities including discovery, effort estimations, SOWs, RFP responses and proposals.
• Identify opportunities to expand existing engagements and support account teams in developing client relationships.

Conocimientos

ServiceNow

Business Process

ITSM

Stakeholder management

Presales support

Workshop facilitation

Project coordination

Descripción del empleo

Salt Digital Recruitment is seeking a ServiceNow Business Process Consultant to support enterprise clients across the Middle East. You will blend business process consulting with project delivery and presales support, translating challenges into practical ServiceNow solutions.

You will lead discovery sessions, design future-state workflows, document requirements, and guide engagements from discovery through implementation, collaborating with architects, developers and delivery teams.