Bilingual Customer Experience Agent (Arabic/English)

J&T Express; Riyadh; On-site; SAR 67,000 - 89,000; Full time

Job summary

J&T Express in Saudi Arabia is seeking qualified and motivated Customer Service Agents to join our team in Riyadh.

Ideal candidates will be fluent in both Arabic and English, have at least one year of experience in a call center or customer service role, and demonstrate excellent communication, problem-solving abilities, and teamwork to ensure high-quality service for shipments and related services.

Qualifications

• Saudi nationality required.
• Minimum one year of experience in a call center or customer service role.
• Fluency in both Arabic and English.
• Strong communication and problem-solving skills.
• Ability to work effectively within a team.

Responsibilities

• Answering customers' calls and inquiries professionally.
• Handling complaints and resolving customer issues efficiently.
• Following up on customer requests until resolution.
• Providing accurate information about shipments and services.
• Recording and updating customer interactions in the system.
• Coordinating with relevant departments when necessary.
• Maintaining a high level of customer satisfaction.

Skills

Arabic language

English language

Communication skills

Teamwork

Problem-solving

Job description

J&T Express in Saudi Arabia is seeking qualified and motivated Customer Service Agents to join our team in Riyadh.

Ideal candidates will be fluent in both Arabic and English, have at least one year of experience in a call center or customer service role, and demonstrate excellent communication, problem-solving abilities, and teamwork to ensure high-quality service for shipments and related services.