EMEA Operations Coordinator – Claims & Expert Services

HKA Birmingham; Riyadh; On-site; SAR 180,000 - 240,000; Full time

Job summary

HKA is seeking a highly organised Business Operations Coordinator based at our Riyadh headquarters to support Construction Claims and Expert Services across Europe, the Middle East and Africa. You will coordinate activities with Partners and regional leaders, keep trackers up to date and prepare management information to aid decisions.

This role requires ownership, problem‑solving and a proactive approach to ensure actions are completed and priorities move forward with pace across multiple

Qualifications

• Bachelor’s degree required, ideally in a relevant discipline.
• Experience in a business coordination, project coordination, PMO, professional services support or similar role where you've helped keep teams organised, focused and delivering results.
• A proven ability to manage multiple priorities, balance competing deadlines and see tasks through from initiation to successful completion.
• Excellent communication skills, with the confidence to build relationships and collaborate with senior stakeholders across different teams, functions and geographies.
• A proactive and solutions‑oriented mindset, with the ability to take ownership, use sound judgement and navigate challenges effectively.
• Outstanding attention to detail, combined with a practical, results‑driven approach and a focus on delivering high‑quality outcomes.
• Strong relationship‑building skills and the confidence to positively influence others, follow up on actions and help keep projects moving forward.
• Experience supporting proposals, business development activities, client initiatives or pursuits, ideally within a professional services environment.
• Confidence working with reporting, management information, presentations, tracking tools and business documentation to support decision‑making and delivery.
• Advanced Microsoft Office skills, particularly in Excel and PowerPoint. Experience with CRM systems, reporting platforms or workflow tools would be an advantage.
• A professional and trustworthy approach to handling confidential and sensitive information.
• The ability to thrive in a fast‑paced, international environment, working effectively with colleagues across multiple locations and time zones.

Responsibilities

• Take ownership of key initiative, priority and action trackers, helping to keep projects moving forward and ensuring teams stay aligned on progress and next steps.
• Play a central role in driving priorities to completion, proactively working with stakeholders to keep actions on track and deadlines achieved.
• Partner closely with Partners and regional leaders, providing practical support on business priorities, strategic initiatives and cross‑regional activities.
• Create clear, professional presentations, reports and management information that help inform decisions and support business success.
• Help organise and coordinate leadership meetings, workshops and regional events that drive collaboration and business performance.
• Build strong relationships with colleagues across the business, bringing together information, facilitating communication and helping progress key service line priorities.
• Support the delivery of proposal submissions, collaborating with the proposals team to coordinate inputs and ensure high‑quality, timely submissions.
• Contribute to business development initiatives, helping to coordinate activity and drive projects from planning through to delivery.
• Support key client and market‑facing initiatives, including campaigns, events and follow‑up activities that strengthen business growth.
• Coordinate regional reporting and business information, providing valuable insights across areas such as performance, pipeline, utilisation, resourcing and recruitment.
• Help maintain visibility of opportunities and key pursuits, ensuring stakeholders are engaged and actions remain on track.
• Manage sensitive and confidential information with the utmost professionalism, discretion and integrity.
• Continuously look for ways to improve how the business operates, identifying opportunities to streamline processes, increase efficiency and enhance collaboration.

Skills

Project coordination

PMO

Stakeholder management

Communication

Problem solving

Attention to detail

Proactive mindset

Cross-functional collaboration

Education

Bachelor’s degree

Tools

Excel

PowerPoint

CRM systems

Job description

HKA is seeking a highly organised Business Operations Coordinator based at our Riyadh headquarters to support Construction Claims and Expert Services across Europe, the Middle East and Africa. You will coordinate activities with Partners and regional leaders, keep trackers up to date and prepare management information to aid decisions.

This role requires ownership, problem‑solving and a proactive approach to ensure actions are completed and priorities move forward with pace across multiple