Customer Success Lead — End-to-End Hire & Operations

Aggreko Middle East; Riyadh; On-site; SAR 60,000 - 120,000; Full time

Job summary

Aggreko Middle East is seeking a proactive Customer Service Coordinator in Riyadh to manage the customer relationship throughout the hire lifecycle. You will lead the team to ensure tasks are completed accurately and on time, while providing structured updates to the Manager.

You will coordinate with Sales, Contracts, Service and Logistics to resolve inquiries, update orders in Salesforce and M3, and maintain precise customer records. Strong communication and problem-solving are essential.

Qualifications

• Minimum 2 years of relevant customer service/contract administration experience.
• Proficient with Salesforce and M3 ERP; strong MS Office skills.
• Clear written and verbal communication; detail-oriented.
• Collaborative leader who mentors others and solves problems proactively.

Responsibilities

• Manage customer relationships throughout the hire lifecycle.
• Coordinate with internal teams to resolve queries and maintain records.
• Process orders, changes, and post-order activities; support invoicing.
• Create and maintain hire documentation and contracts.
• Ensure KPI targets are met and customer satisfaction remains high.

Skills

Customer service

Communication

Attention to detail

Team mentorship

Problem-solving

Multitasking

Organisational skills

Tools

Salesforce

M3 ERP

Microsoft Office

Job description

Aggreko Middle East is seeking a proactive Customer Service Coordinator in Riyadh to manage the customer relationship throughout the hire lifecycle. You will lead the team to ensure tasks are completed accurately and on time, while providing structured updates to the Manager.

You will coordinate with Sales, Contracts, Service and Logistics to resolve inquiries, update orders in Salesforce and M3, and maintain precise customer records. Strong communication and problem-solving are essential.