E-Commerce & Marketplace Operations Lead

Segadty; Jeddah; On-site; SAR 67,000 - 112,000; Full time

Job summary

Segadty is seeking an E-Commerce & Marketplace Operations Executive to manage daily store and marketplace operations, including Zid, Amazon, Trendyol, and other channels. You will oversee the full order lifecycle—from receipt to fulfillment and delivery—while coordinating inventory across sites and resolving operational issues.

The ideal candidate is highly organized, hands-on, and capable of coordinating between warehouse, branches, customer service, marketplaces, and logistics partners to

Qualifications

• 2–4 years in E-commerce Operations, Marketplace Operations, Order Fulfillment, or a similar role.
• Hands-on experience in order processing, inventory management, fulfillment, and logistics operations.
• Experience with Zid is highly preferred.
• Experience with Amazon Seller Central and other marketplaces is preferred.
• Good understanding of Order Fulfillment, Inventory Management, and Marketplace Operations.

Responsibilities

• Manage and monitor daily orders through the Zid Dashboard.
• Review and process incoming orders and ensure they are ready for fulfillment.
• Manage the complete order lifecycle from order receipt to picking, packing, shipping, and delivery.
• Coordinate Picking, Packing & Order Fulfillment with the warehouse team.
• Monitor pending and delayed orders and take immediate action to resolve issues.
• Handle operational issues related to missing items, incorrect orders, cancellations, exchanges, and returns.
• Ensure orders are processed and shipped within the required turnaround time.
• Manage daily operations across Amazon, Trendyol, and other marketplaces.
• Process and monitor marketplace orders according to each platform’s requirements and SLA.
• Ensure order and shipment statuses are updated accurately.
• Monitor marketplace cancellations, returns, delayed orders, and fulfillment issues.
• Coordinate inventory availability across the website and marketplaces.
• Identify and resolve operational issues that may negatively impact marketplace performance.
• Coordinate issues related to SKUs, barcodes, product mapping, and inventory synchronization
• Monitor inventory availability across the e-commerce store and marketplaces.
• Coordinate with the warehouse and branches to ensure stock availability.
• Manage and follow up on stock transfers and replenishment between the warehouse and branches.
• Monitor low-stock and out-of-stock items and elevate when replenishment is required.
• Identify and resolve discrepancies between physical and system inventory.
• Ensure accurate SKU and barcode mapping across all sales channels.
• Manage daily operational coordination with courier and logistics partners.
• Ensure orders are assigned to the appropriate shipping provider.
• Monitor AWB creation, shipment pickup, delivery, and shipment status.
• Follow up on delayed, failed, or returned shipments.
• Coordinate with couriers, warehouse, and customer service teams to resolve delivery issues.
• Monitor recurring shipping problems and elevate them when required.
• Ensure accurate and timely order status updates across all systems and marketplaces.
• Conduct daily follow-ups on pending, delayed, and exception orders.
• Coordinate between E-Commerce, Marketplaces, Warehouse, Branches, Customer Service, and Logistics.
• Prepare operational reports covering order fulfillment, delays, cancellations, returns, and operational errors.
• Identify recurring operational issues and implement corrective actions.
• Recommend process improvements and automation opportunities to increase efficiency and reduce manual work.

Skills

E-commerce Ops

Marketplace Ops

Order Fulfillment

Inventory Management

Logistics Coordination

Tools

Zid

Amazon Seller Central

Excel/Google Sheets

Job description

Segadty is seeking an E-Commerce & Marketplace Operations Executive to manage daily store and marketplace operations, including Zid, Amazon, Trendyol, and other channels. You will oversee the full order lifecycle—from receipt to fulfillment and delivery—while coordinating inventory across sites and resolving operational issues.

The ideal candidate is highly organized, hands-on, and capable of coordinating between warehouse, branches, customer service, marketplaces, and logistics partners to