Duty Manager: Lead Hospitality & Guest Experience

Hilton; Saudi Arabia; Remote; SAR 120,000 - 180,000; Full time

Job summary

Hilton in Saudi Arabia seeks a Manager on Duty to oversee daily hotel operations in the absence of the General Manager, ensuring smooth front desk, guest services, and room inventory management.

You will lead a hospitality-driven team, delivering memorable guest experiences, training staff, and monitoring safety and service quality. Collaborate across departments to maintain peak performance and guest satisfaction.

Qualifications

• Experience in hotel operations management.
• Strong guest service orientation and communication skills.
• Ability to lead, coach and develop a team.

Responsibilities

• Manage daily hotel operations including front desk, staffing, and room inventory.
• Delight guests with proactive, friendly service and prompt issue resolution.
• Assist across departments, providing bell service or front desk support as needed.
• Monitor property safety, security, and service quality; address issues promptly.
• Provide regular training and updates to inform staff about offerings and local attractions.
• Track guest satisfaction metrics and identify trends to drive improvements.
• Supervise and develop team members, fostering a positive workplace.

Job description

Hilton in Saudi Arabia seeks a Manager on Duty to oversee daily hotel operations in the absence of the General Manager, ensuring smooth front desk, guest services, and room inventory management.

You will lead a hospitality-driven team, delivering memorable guest experiences, training staff, and monitoring safety and service quality. Collaborate across departments to maintain peak performance and guest satisfaction.