Reservations Supervisor: Lead Guest Experience & Team

Hilton; Saudi Arabia; Remote; SAR 60,000 - 80,000; Full time

Job summary

Hilton is seeking a Reservations Supervisor in Saudi Arabia to oversee daily reservations operations, guide the reservations team, and manage group blocks and inventories. You will support group reservation execution, prepare essential reports, and ensure data accuracy across reservation systems while delivering exceptional guest service.

The role emphasizes leadership, teamwork, and accountability, with a focus on hospitality, integrity, and a proactive, Now-driven approach to daily tasks.

Qualifications

• Hospitality mindset and guest-centric approach.
• Demonstrated integrity and ethical decision-making.
• Leadership skills to guide and coach the reservations team.
• Strong teamwork and collaboration across departments.
• Sense of ownership and accountability for tasks and outcomes.
• Ability to stay present and act with urgency (Now).

Responsibilities

• Supervise daily reservations operations: Oversee accurate handling of individual and group reservations to support guest satisfaction and hotel revenue goals.
• Lead the reservations team: Provide day-to-day guidance and ensure high service standards through training, coaching, and quality checks.
• Manage group blocks and inventory: Oversee group room block setup, monitor cut-off dates and inventory levels, align with contracts and occupancy targets.
• Support group reservation execution: Build and assign blocks, assist with rooming lists and billing, verify checklists and resumes.
• Prepare key reports: Generate daily and weekly reports (Group Pickup, No-Show, Booking Channel Summary, Special Rate Plan Activity).
• Monitor data integrity: Ensure accuracy in reservation systems, including group masters, rooming lists, and special rate plans.
• Provide reservations support: Process reservation inquiries and updates, delivering exceptional service to guests and team members.

Skills

Hospitality mindset

Integrity

Leadership

Teamwork

Ownership

Now mindset

Job description

Hilton is seeking a Reservations Supervisor in Saudi Arabia to oversee daily reservations operations, guide the reservations team, and manage group blocks and inventories. You will support group reservation execution, prepare essential reports, and ensure data accuracy across reservation systems while delivering exceptional guest service.

The role emphasizes leadership, teamwork, and accountability, with a focus on hospitality, integrity, and a proactive, Now-driven approach to daily tasks.