Director of Residence

Four Seasons Hotel; Saudi Arabia; On-site; SAR 350,000 - 550,000; Full time

Job summary

Four Seasons Resort & Residences Amaala seeks a Director of Residence to lead the Private Residence department and oversee residential operations, ensuring exceptional service for homeowners and guests. This role manages standards, budgets, and compliance with Saudi regulations.

The candidate will drive leadership across the residential team, maintain high service levels, and collaborate with other departments to safeguard assets and uphold Four Seasons quality in a luxury setting.

Qualifications

• Significant leadership experience in luxury residential operations or hospitality.
• Strong budgeting and financial management knowledge.
• Excellent leadership, communication, and interpersonal skills; proficient in English.

Responsibilities

• Oversee daily operations of the Private Residence department to ensure Four Seasons service standards.
• Build strong relationships with homeowners and residents; respond to requests and resolve concerns promptly.
• Recruit, lead, train, and develop the residential team to promote accountability and service excellence.
• Prepare and manage operating budgets; monitor expenditures and financial reporting.
• Coordinate with Housekeeping, Engineering, Security and other departments to maintain residences and shared spaces.
• Develop and implement residential policies and procedures in line with Four Seasons standards and Saudi laws.
• Oversee preventive maintenance and asset protection; ensure health, safety, security and emergency procedures.

Skills

Leadership

Budgeting

English

Saudi regs

Education

Bachelor degree

Job description

About the role

Four Seasons Resort amp Residences Amaala is seeking a Director of Residence to lead the Private Residence department and oversee residential operations ensuring exceptional service for homeowners and their guests This role is responsible for maintaining Four Seasons standards managing residential services and budgets and ensuring compliance with applicable Saudi Arabian laws and regulations

What you do

Lead the daily operations of the Private Residence department ensuring consistent delivery of Four Seasons service standards Build strong relationships with homeowners and residents responding to their requests and resolving concerns promptly and professionally Recruit lead train and develop the residential team fostering accountability teamwork and service excellence Prepare and manage residential operating budgets monitor expenditure and oversee financial reporting and cost control Coordinate with Housekeeping Engineering Security and other departments to maintain residences shared facilities and common areas Oversee residential service agreements and external service providers ensuring quality efficiency and contractual compliance Develop and implement residential policies and procedures in accordance with Four Seasons standards and applicable Saudi Arabian laws and regulations Oversee preventive maintenance property inspections and improvement plans to protect residential assets Ensure effective health safety security and emergency procedures throughout residential operations Maintain accurate operational records and provide regular updates to senior management and homeowners as appropriate

A bachelor s degree in Hospitality Management, Business Administration, Property Management, or a related field, or equivalent relevant experience. Significant leadership experience in luxury residential operations, property management, or luxury hospitality. Strong knowledge of residential operations, homeowner relations, budgeting, and financial management. Excellent leadership, communication, problem-solving, and interpersonal skills, with proficiency in English. Knowledge of applicable Saudi Arabian regulations relating to residential operations, employment, health, and safety.