Delivery Operations Supervisor: KPI-Driven Leader

Ninja; Saudi Arabia; On-site; SAR 78,000 - 123,000; Full time

Job summary

Ninja in Saudi Arabia is seeking an Operations Supervisor (Delivery) to oversee daily driver operations, drive performance, and ensure high service standards.

You will monitor KPIs, plan shifts, coach drivers, and coordinate with dispatch to optimize routes and safety, while maintaining branding and policy compliance. This role emphasizes proactive problem-solving and continuous improvement.

Qualifications

• Minimum 3+ years of experience in delivery operations or a supervisory role.
• Strong ability to monitor KPIs and drive operational efficiency.
• Proven leadership, team management, and coordination skills.
• Proficiency in delivery management systems and operational software.
• Bachelor’s degree in Business, Logistics, or related field preferred.
• Valid driver’s license

Responsibilities

• Supervise daily driver operations and ensure compliance with company standards.
• Monitor and analyze KPIs such as orders per shift, on-time delivery, and customer satisfaction.
• Manage driver performance, implement improvement plans, and recognize top performers.
• Plan and assign shifts while ensuring full route coverage and smooth handovers.
• Coordinate with dispatch to optimize driver allocation and operational efficiency.
• Provide coaching, support, and resolve operational issues and escalations.
• Ensure compliance with safety, policies, and branding standards.
• Prepare performance reports and collaborate with internal teams to improve service quality.

Skills

Leadership

Team management

KPI monitoring

Driver coaching

Shift planning

Customer service

Education

Bachelor’s degree in Business/Logistics

Tools

Delivery management software

Job description

Ninja in Saudi Arabia is seeking an Operations Supervisor (Delivery) to oversee daily driver operations, drive performance, and ensure high service standards.

You will monitor KPIs, plan shifts, coach drivers, and coordinate with dispatch to optimize routes and safety, while maintaining branding and policy compliance. This role emphasizes proactive problem-solving and continuous improvement.