Customer Experience Specialist

Müller`s Solutions; Riyadh; On-site; SAR 180,000 - 260,000; Full time

Job summary

Müller’s Solutions is seeking a Customer Experience Specialist to analyze customer journeys, identify gaps, and lead improvements across digital and operational touchpoints. A Bachelor’s degree in Computer Science, Engineering, or related field is required, with 4+ years in CX.

The role emphasizes cross-functional collaboration with Marketing, Sales, Product, and Service teams to translate insights into actionable changes and measurable CX results.

Qualifications

• 4+ years of professional experience in Customer Experience (CX).
• Bachelor’s degree in Computer Science, Engineering, or a related field.
• Strong understanding of customer journey mapping and CX methodologies.
• Experience identifying customer segments, pain points, experience gaps, and improvement opportunities across multiple touchpoints.
• Ability to analyze the end-to-end customer journey, from initial product/service engagement through the customer lifecycle.
• Experience collaborating with cross-functional teams including Marketing, Sales, Product, Account Management, Customer Service, Billing, and Finance.
• Strong ability to collect, monitor, and analyze customer feedback and CX metrics.
• Experience translating customer insights into actionable recommendations and process improvements.
• Ability to identify operational issues affecting customer experience, including pre-sales, post-sales, billing, installation, and service processes.
• Experience working with technology teams to improve digital customer journeys.
• Strong analytical, communication, stakeholder-management, and problem-solving skills.
• Ability to work effectively in a cross-functional and fast-paced environment.

Responsibilities

• Analyze customer journeys and identify experience gaps across digital and operational touchpoints.
• Drive improvements by translating insights into actionable recommendations.
• Collaborate with Marketing, Sales, Product, and Support to implement CX initiatives.
• Monitor CX metrics and customer feedback to track impact across the lifecycle.
• Identify operational issues in pre-sales, post-sales, billing, installation, and service processes.

Skills

Customer journey mapping

CX methodologies

Cross-functional collaboration

Analytical skills

Stakeholder management

Problem solving

Education

Bachelor's degree in Computer Science, Engineering, or related field

Tools

Job description

Müller’s Solutions is looking for an experienced Customer Experience Specialist to analyze customer journeys, identify experience gaps, and drive improvements across digital and operational touchpoints

Bachelor’s degree in Computer Science, Engineering, or a related field.

4+ years of professional experience in Customer Experience (CX).

Strong understanding of customer journey mapping and customer experience methodologies.

Experience identifying customer segments, pain points, experience gaps, and improvement opportunities across multiple touchpoints.

Ability to analyze the end-to-end customer journey, from initial product/service engagement through the customer lifecycle.

Experience collaborating with cross-functional teams including Marketing, Sales, Product, Account Management, Customer Service, Billing, and Finance.

Strong ability to collect, monitor, and analyze customer feedback and CX metrics.

Experience translating customer insights into actionable recommendations and process improvements.

Ability to identify operational issues affecting customer experience, including pre-sales, post-sales, billing, installation, and service processes.

Experience working with technology teams to improve digital customer journeys, including websites and self-service applications.

Strong analytical, communication, stakeholder-management, and problem-solving skills.

Ability to work effectively in a cross-functional and fast-paced environment.