Customer Experience Architect - End-to-End Journey Optimizer

Müller`s Solutions; Riyadh; On-site; SAR 180,000 - 260,000; Full time

Job summary

Müller’s Solutions is seeking a Customer Experience Specialist to analyze customer journeys, identify gaps, and lead improvements across digital and operational touchpoints. A Bachelor’s degree in Computer Science, Engineering, or related field is required, with 4+ years in CX.

The role emphasizes cross-functional collaboration with Marketing, Sales, Product, and Service teams to translate insights into actionable changes and measurable CX results.

Qualifications

• 4+ years of professional experience in Customer Experience (CX).
• Bachelor’s degree in Computer Science, Engineering, or a related field.
• Strong understanding of customer journey mapping and CX methodologies.
• Experience identifying customer segments, pain points, experience gaps, and improvement opportunities across multiple touchpoints.
• Ability to analyze the end-to-end customer journey, from initial product/service engagement through the customer lifecycle.
• Experience collaborating with cross-functional teams including Marketing, Sales, Product, Account Management, Customer Service, Billing, and Finance.
• Strong ability to collect, monitor, and analyze customer feedback and CX metrics.
• Experience translating customer insights into actionable recommendations and process improvements.
• Ability to identify operational issues affecting customer experience, including pre-sales, post-sales, billing, installation, and service processes.
• Experience working with technology teams to improve digital customer journeys.
• Strong analytical, communication, stakeholder-management, and problem-solving skills.
• Ability to work effectively in a cross-functional and fast-paced environment.

Responsibilities

• Analyze customer journeys and identify experience gaps across digital and operational touchpoints.
• Drive improvements by translating insights into actionable recommendations.
• Collaborate with Marketing, Sales, Product, and Support to implement CX initiatives.
• Monitor CX metrics and customer feedback to track impact across the lifecycle.
• Identify operational issues in pre-sales, post-sales, billing, installation, and service processes.

Skills

Customer journey mapping

CX methodologies

Cross-functional collaboration

Analytical skills

Stakeholder management

Problem solving

Education

Bachelor's degree in Computer Science, Engineering, or related field

Tools

Job description

Müller’s Solutions is seeking a Customer Experience Specialist to analyze customer journeys, identify gaps, and lead improvements across digital and operational touchpoints. A Bachelor’s degree in Computer Science, Engineering, or related field is required, with 4+ years in CX.

The role emphasizes cross-functional collaboration with Marketing, Sales, Product, and Service teams to translate insights into actionable changes and measurable CX results.