Customer Success Specialist

FlyAkeed; Saudi Arabia; On-site; SAR 60,000 - 90,000; Full time

Job summary

FlyAkeed in Saudi Arabia is seeking a Customer Success Specialist to ensure customers have a seamless experience with our travel solutions. You will build and nurture client relationships, helping them maximize value and address issues that arise.

The role involves coordinating with sales, product, and support teams, gathering feedback for improvements, and driving client retention in a fast-paced environment.

Qualifications

• Bachelor's degree in Business, Communication, or a related field.
• 1–3 years of experience in customer success, account management, or a related role.
• Strong interpersonal and communication skills, both written and verbal.
• Ability to build and maintain relationships with clients, understanding their needs and providing effective solutions.
• Familiarity with CRM software and customer support tools.

Responsibilities

• Act as the main point of contact for assigned clients, addressing inquiries and providing support to ensure a positive experience
• Build strong relationships with clients by understanding their needs and goals, and offering tailored solutions
• Proactively engage with clients to provide updates on new features, services, and best practices
• Conduct regular check-ins with clients to assess satisfaction, identify opportunities for improvement, and drive client retention
• Work closely with other internal teams (sales, product, and support) to ensure a unified approach to customer success
• Gather and analyze customer feedback to inform product enhancements and customer experience initiatives
• Develop and maintain documentation related to customer interactions, processes, and feedback

Skills

Interpersonal skills

Communication skills

CRM familiarity

Problem-solving

Teamwork

Education

Bachelor's degree in Business, Communication, or a related field

Tools

CRM software

Customer support tools

Job description

About FlyAkeed

FlyAkeed is an innovative platform designed to simplify travel planning, helping customers book flights and hotels seamlessly. Founded in 2017 and based in Riyadh, Saudi Arabia, we aim to revolutionize business travel with our state-of-the-art solutions.

Highlights

Current funding stage: Series A

Supported by: PIF subsidiary Sanabil Investments, Elm, Artal Capital, Alrajhi Partners.

As a Customer Success Specialist, you will play a pivotal role in ensuring our clients have a seamless experience with our travel solutions. Your primary responsibility will be to build and nurture relationships with our customers, helping them maximize the value of our services while addressing any issues that may arise. In this position, you will not only support our clients but also gather their feedback to help drive improvements in our offerings. If you thrive in a fast-paced environment and have a deep desire to help others succeed, we'd love to hear from you!

Responsibilities

• Act as the main point of contact for assigned clients, addressing inquiries and providing support to ensure a positive experience
• Build strong relationships with clients by understanding their needs and goals, and offering tailored solutions
• Proactively engage with clients to provide updates on new features, services, and best practices
• Conduct regular check-ins with clients to assess satisfaction, identify opportunities for improvement, and drive client retention
• Work closely with other internal teams (sales, product, and support) to ensure a unified approach to customer success
• Gather and analyze customer feedback to inform product enhancements and customer experience initiatives
• Develop and maintain documentation related to customer interactions, processes, and feedback

Requirements

• Bachelor's degree in Business, Communication, or a related field
• 1-3 years of experience in customer success, account management, or a related role
• Strong interpersonal and communication skills, both written and verbal
• Ability to build and maintain relationships with clients, understanding their needs and providing effective solutions
• Familiarity with CRM software and customer support tools
• Strong problem-solving skills and a proactive approach to addressing customer concerns
• Ability to work independently and as part of a team in a fast-paced environment
• Passion for delivering outstanding customer service and driving customer success