Customer Service Specialist

Crane Worldwide Logistics LLC; Riyadh; On-site; SAR 60,000 - 90,000; Full time

Job summary

Crane Worldwide Logistics is seeking a Client Services Specialist to receive and respond to client inquiries and requests. The role focuses on addressing orders, inquiries, invoice questions, and client complaints while coordinating resolutions and ensuring customer satisfaction.

Responsibilities include resolving issues related to orders, delivery dates, or service, and handling additional duties as assigned within a dynamic client-focused team environment.

Qualifications

• Problem solving abilities required.
• Documentation skills required.
• Conflict resolution abilities.
• Ability to multi-task in a fast-paced environment.

Responsibilities

• Responds to orders, general client inquiries, invoice questions and client complaints.
• Resolves issues with orders, delivery dates or service.
• Determines causes of problems and explains best solution; expedit es corrections or adjustments; follows up to ensure resolution.
• Other duties as assigned.

Skills

Problem Solving

Documentation Skills

Resolving Conflict

Multi-tasking

Job description

Crane Worldwide Logistics is a leader in supply chain solutions with over 130 locations across 30 countries providing individual services that address our client's logistics challenges.

The Client Services Specialist receives and responds to client inquiries and requests.

Essential Job Functions

• Responds to orders, general client inquiries, invoice questions and client complaints.
• Resolves issues with orders, delivery dates or service.
• Resolves the client's complaint; determining the cause of the problem; selecting and explaining the best solution to solve the problem; expediting corrections or adjustment; following up to ensure resolution.
• Other duties as assigned.

Physical Requirements

• Job may require extended sitting or standing, use of standard office equipment.

Other Skills and Abilities

• Problem Solving.
• Documentation Skills.
• Resolving Conflict.
• Ability to Multi-task.

Disclaimer

The above statements are intended to describe the general nature and level of work being performed by people assigned to this position. They are not to be construed as an exhaustive list of all responsibilities, duties, and skills required of personnel so classified. All personnel may be required to perform duties outside of their normal responsibilities from time to time, as needed.

Recruitment Agency Policy

At Crane Worldwide Logistics we manage all hiring directly and do not accept unsolicited CVs or candidate profiles from recruitment agencies or search firms. Agencies must not contact our employees or managers directly with candidate details.

Where recruitment support is required, we will engage trusted partners through a formal written agreement. Any CVs received without such an agreement will be treated as direct applications, and Crane Worldwide Logistics will not be liable for any associated placement fees.

We appreciate your cooperation in respecting this policy.

Qualifications

Behaviors

Required

Enthusiastic

Shows intense and eager enjoyment and interest

Team Player

Works well as a member of a group

Detail Oriented

Capable of carrying out a given task with all details necessary to get the task done well

Motivations

Required

Self-Starter

Inspired to perform without outside help

Growth Opportunities

Inspired to perform well by the chance to take on more responsibility

Ability to Make an Impact

Inspired to perform well by the ability to contribute to the success of a project or the organization