Customer Service Representative

National Blood & Cancer Center - NBCC; Riyadh Region; Presencial; SAR 89.000 - 134.000; Jornada completa

Descripción de la vacante

BLOOD AND CANCER CENTER, RIYADH SAUDI ARABIA is seeking a receptionist with call center experience to handle incoming and outgoing calls, respond to patients' inquiries and manage complaints, and schedule appointments.

The role requires good communication in English, strong computer skills, and proficiency with Word, Excel, and the Microsoft Office suite. You\'ll also coordinate doctors\' clinics and remind doctors of clinics, while supporting multiple departments.

Formación

• 2 years of experience in call center and Reception.
• Good communication skills.
• Good English.
• Computer skills.
• Full knowledge of Word, Excel and all Microsoft.

Responsabilidades

• Receive incoming and outgoing calls.
• Respond to patients’ inquiries and follow up on complaints.
• Schedule patient appointments through departments.
• Answer internal calls and assist other departments.
• Follow up of missed patients.
• Follow up on the Vezeeta system, the center's website, and WhatsApp.
• Confirm patient appointments for upcoming clinics.
• Coordinate and schedule doctors' clinics on the system.
• Remind doctors of clinics.

Conocimientos

Communication skills

English proficiency

Computer skills

Microsoft Office

Herramientas

MS Word

MS Excel

MS Office

Descripción del empleo

QUALIFICATIONS

• With 2 years of experience in call center and Reception.

ESSENTIAL SKILLS

• Good communication Skills.
• Good English.
• Computer Skills.
• Full knowledge of Word, Excel and all Microsoft.

DETAILED JOB DESCRIPTION AND RESPONSIBILITIES

• Receiving incoming and outgoing calls.
• Responding to patients’ inquiries and receiving and following up on complaints.
• Scheduling patient appointments through departments.
• Answer internal calls and assist other departments.
• Follow up of missed patients.
• Follow up on the Vezeeta system, the center's website, and WhatsApp.
• Confirmation of patient appointments for upcoming clinics.
• Coordination and scheduling of doctors' clinics on the system.
• Remind doctors of clinics.

EMPLOYER

BLOOD AND CANCER CENTER, RIYADH SAUDI ARABIA