Customer Service Lead & Frontline Support Manager

Confidentiel; Eastern Province; On-site; SAR 60,000 - 110,000; Full time

Job summary

Confidentiel, a leading company, seeks a seasoned customer service leader to deliver outstanding frontline support for external clients in Saudi Arabia.

You will lead and motivate a trained staff, serve as the liaison to sales and management to ensure consistent customer satisfaction, and provide status and service reports to guide next steps. Excellent written and verbal communication skills are essential for success.

Qualifications

• Associate's degree or equivalent experience.
• 3+ years' experience in technical support or management.
• Excellent written and verbal communication skills.

Responsibilities

• Lead and motivate a trained staff to provide quality service to all customers in a timely manner.
• Serve as the key liaison to sales and management to ensure consistent customer satisfaction.
• Provide status and service reports to recommend next steps to management.

Skills

Customer service

Staff leadership

Communication

Education

Associate's degree

Job description

Confidentiel, a leading company, seeks a seasoned customer service leader to deliver outstanding frontline support for external clients in Saudi Arabia.

You will lead and motivate a trained staff, serve as the liaison to sales and management to ensure consistent customer satisfaction, and provide status and service reports to guide next steps. Excellent written and verbal communication skills are essential for success.