Customer Service Agent

flyadeal Egypt; Jeddah; On-site; SAR 56,000 - 100,000; Full time

Job summary

flyadeal Egypt is seeking a Customer Service Associate in Jeddah to uphold a positive first-contact experience for customers, handle inquiries, and support revenue targets. You will maintain knowledge of flyadeal products, assist with flight disruptions, and collaborate with teams to improve the customer journey.

The role requires a Bachelor’s Degree or a High School diploma and strong customer service and call-handling skills, with a focus on accuracy and professional communication.

Qualifications

• Bachelor's Degree or High School required.
• Experience in customer service and calls handling.

Responsibilities

• Contribute to a positive Customer First environment within the CEC
• Achieve Productivity, Care and Revenue targets
• Handle all inbound calls without delay, optimizing revenue opportunities and communicating flyadeal policies and procedures in a clear polite manner
• Escalate issues to management for further review immediately when required
• Engage with Customers using flyadeal voice, identify opportunities to surprise and delight
• Actively engage with management to produce own Personal Development Plan, identifying development needs to support career growth and exceed KPIs
• Maintain a thorough knowledge of all flyadeal products, services, systems and current marketing campaigns, providing accurate information and responses to Customers at all times
• Ensure all data entered into flyadeal systems is accurate and within established guidelines
• Support Team Leaders as required with flight disruption actions and system admin, incl Queue Management and Cancelled Flight processing
• Monitor Customer feedback and operational issues, escalating recurring issues without delay
• Work with colleagues across the business to resolve complaints and refine and improve the overall Customer Journey
• Bachelor s Degree or High School
• Customer Service and calls handling

Skills

Customer Service

Calls handling

Education

Bachelor's Degree or High School

Job description

Key Responsibilities

• Contribute to a positive Customer First environment within the CEC


• Achieve Productivity, Care and Revenue targets


• Handle all inbound calls without delay, optimizing revenue opportunities and communicating flyadeal policies and procedures in a clear polite manner


• Escalate issues to management for further review immediately when required


• Engage with Customers using flyadeal voice, identify opportunities to surprise and delight


• Actively engage with management to produce own Personal Development Plan, identifying development needs to support career growth and exceed KPIs


• Maintain a thorough knowledge of all flyadeal products, services, systems and current marketing campaigns, providing accurate information and responses to Customers at all times


• Ensure all data entered into flyadeal systems is accurate and within established guidelines


• Support Team Leaders as required with flight disruption actions and system admin, incl Queue Management and Cancelled Flight processing


• Monitor Customer feedback and operational issues, escalating recurring issues without delay


• Work with colleagues across the business to resolve complaints and refine and improve the overall Customer Journey


• Bachelor s Degree or High School


• Customer Service and calls handling