Customer Service

Red Basil Company; Abha; On-site; SAR 28,000 - 50,000; Full time

Job summary

Red Basil Company in Abha, Saudi Arabia, is seeking a friendly Customer Service Representative to join our growing team. The role involves assisting customers via phone, WhatsApp, and social platforms, delivering accurate product information in Arabic and English, and resolving issues while maintaining positive customer relations.

Ideal candidates have strong communication skills, social media familiarity, and a customer-service mindset. Join a dynamic, service-driven team today.

Qualifications

• Clear written and verbal communication in English and Arabic.
• Ability to craft professional responses for customers.
• Experience handling inquiries and complaints in a customer-centric manner.
• Familiarity with social media platforms (Instagram, Snapchat, TikTok, etc.).
• Strong organizational and time management skills.
• Previous experience in customer service is preferred.

Responsibilities

• Respond to customer inquiries via phone, WhatsApp, and other channels.
• Monitor and respond to comments on social media accounts.
• Handle customer complaints and requests professionally and efficiently.
• Provide accurate information about products and services.
• Follow up to ensure customer satisfaction and resolve issues.
• Maintain positive relationships with customers and enhance their experience.
• Coordinate with other departments to address concerns and ensure timely solutions.
• Monitor feedback and report recurring issues to management.

Skills

Communication

Bilingual English/Arabic

Professional responses

Customer handling

Social media awareness

Time management

Experience in CS

Job description

Red Basil is Hiring! | Customer Service Representative

Red Basil is looking for a motivated and customer-oriented Customer Service Representative to join our growing team.

Key Responsibilities:

• Respond to customer inquiries through phone calls, WhatsApp, and other communication channels.
• Manage and monitor the company’s social media accounts and respond to customer messages and comments.
• Handle customer complaints, feedback, and requests professionally and efficiently.
• Provide accurate information about the company’s products and services.
• Follow up with customers to ensure their satisfaction and resolve any outstanding issues.
• Maintain positive relationships with customers and enhance their overall experience.
• Coordinate with relevant departments to address customer concerns and ensure timely solutions.
• Monitor customer feedback and report recurring issues to management.

Requirements:

• Excellent communication and interpersonal skills.
• Excellent written and verbal communication skills in both Arabic and English.
• Ability to write professional responses and communicate effectively with customers in both languages.
• Ability to handle customer inquiries and complaints professionally.
• Familiarity with social media platforms (Instagram, Snapchat, TikTok, etc.).
• Good organizational and time management skills.
• Previous experience in customer service is preferred.

Join Red Basil and be part of our growing team!