Customer Experience Specialist

Opus; Riyadh; On-site; SAR 56,000 - 100,000; Full time

Job summary

Opus in Riyadh is seeking a customer service professional to manage inquiries via email or direct conversations. You will provide accurate information on products, services, prices, and policies, and handle complaints with prompt solutions.

You will record orders and update customer data, follow up on open cases until resolved, and coordinate with departments to address issues. You will ensure policy compliance and protect customer confidentiality while aiming to improve satisfaction and loyalty.

Responsibilities

• Receive customer inquiries by email or direct conversations.
• Provide accurate information about products, services, prices, and policies.
• Handle customer complaints and find appropriate, prompt solutions.
• Record orders, notes, and complaints, and update customer data in the system.
• Follow up on open cases until they are resolved and ensure customer satisfaction.
• Coordinate with the relevant departments to address issues and requests.
• Carry out exchanges, returns, or cancellations in accordance with the organization's policy.
• Comply with service quality standards and the specified response times.
• Maintain the confidentiality of customer information and their data.
• Escalate complex cases to the supervisor or the competent authority.
• Prepare periodic reports on inquiries and recurring complaints.
• Contribute to improving the customer experience and increasing their satisfaction and loyalty.

Job description

Opus in Riyadh is seeking a customer service professional to manage inquiries via email or direct conversations. You will provide accurate information on products, services, prices, and policies, and handle complaints with prompt solutions.

You will record orders and update customer data, follow up on open cases until resolved, and coordinate with departments to address issues. You will ensure policy compliance and protect customer confidentiality while aiming to improve satisfaction and loyalty.