CRM Representative

Blue Limits Group; Jeddah; On-site; SAR 60,000 - 90,000; Full time

Job summary

Blue Limits Group in Saudi Arabia is seeking a CRM Representative to manage customer interactions across channels, update records in our CRM, and support engagement campaigns. The role is full-time and on-site in Jeddah, focused on delivering high-quality customer experiences in a hospitality and lifestyle context.

You will monitor service requests, follow up with guests and partners, and prepare reports on customer trends while collaborating with operations and marketing to continuously improve

Qualifications

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Responsibilities

• Manage customer interactions across multiple channels with a focus on service quality.
• Respond to inquiries and resolve issues to ensure a positive customer journey.
• Update and maintain customer records in the CRM system.
• Track feedback and support the implementation of customer engagement campaigns.
• Monitor service requests and follow up with guests and partners.
• Prepare reports on customer trends and collaborate with operations and marketing to improve processes.

Skills

Customer Service

Customer Support

Customer Experience

Customer Satisfaction

Communication

Multichannel Communication

Education

Bachelor's degree in Business or Hospitality Management

Tools

CRM systems

Job description

Blue Limits Group, founded in 2007, is a hospitality, marine, and lifestyle platform company focused on building distinctive brands through creative storytelling, aspirational design, and authentic experiences. The group curates and manages unique properties across some of the most dynamic destinations in the Kingdom of Saudi Arabia. With a commitment to high-quality guest experiences, Blue Limits Group offers opportunities to work in innovative environments that blend luxury, culture, and lifestyle. Team members join a growing organization that values creativity, service excellence, and collaborative partnerships across its portfolio.

Role Description

The CRM Representative is a full-time, on-site role based in Jeddah. This role is responsible for managing customer interactions across multiple channels, responding to inquiries, resolving issues, and ensuring a consistent and positive customer journey. The CRM Representative will update and maintain customer records in the CRM system, track feedback, and support the implementation of customer engagement campaigns. Daily tasks include monitoring service requests, following up with guests and partners, preparing reports on customer trends and collaborating with operations and marketing teams to improve service processes. The role requires a strong focus on service quality and customer relationship-building in a fast-paced hospitality and lifestyle environment.

Qualifications

• Ability to deliver high levels of Customer Service and Customer Support, ensuring timely and accurate responses to inquiries.
• Minimum 1 - 2 Years of experience.
• Skills in enhancing Customer Experience and Customer Satisfaction through attentive follow-up and proactive problem-solving.
• Strong Communication skills, including clear verbal and written communication in professional settings.
• Experience working with CRM or customer management systems and basic data entry/reporting capabilities.
• Highly organized, detail-oriented, and able to manage multiple customer requests simultaneously.
• Collaborative mindset with the ability to work effectively with cross-functional teams in hospitality or related industries.
• Fluency in English; proficiency in Arabic is an advantage.
• Relevant diploma or bachelor’s degree in Business, Hospitality Management or a related field preferred, along with prior customer-facing experience.