Contact Centre Officer

Maseera; Al Khobar; Presencial; SAR 60 000 - 80 000; Tempo integral

Resumo da oferta

eXtra in Al Khobar is seeking a dedicated Contact Centre Officer to join our customer-focused team. This full-time role handles customer inquiries across voice and digital channels, delivering professional support and ensuring smooth interactions.

You will work in a dynamic, team-oriented environment based in Al Khobar, focused on delivering excellent service and achieving high customer satisfaction.

Qualificações

• Strong communication skills and a customer-focused mindset.
• Ability to handle multiple channels effectively.
• Professional written and spoken English.

Responsabilidades

• Handle customer communications through voice channels.
• Manage customer interactions via digital communication channels.
• Provide customer service and support.
• Ensure a high level of customer satisfaction in all interactions.

Conhecimentos

Strong communication

Descrição da oferta de emprego

eXtra is seeking a Contact Centre Officer to join its team in Al Khobar. This full-time role focuses on delivering exceptional customer service and support through various communication channels.

Role Overview

The Contact Centre Officer will be responsible for managing customer interactions across both voice and digital platforms. The primary objective is to ensure that all customer inquiries and support needs are addressed effectively and professionally, maintaining high standards of service.

Key Responsibilities

• Handle customer communications through voice channels.
• Manage customer interactions via digital communication channels.
• Provide customer service and support.
• Ensure a high level of customer satisfaction in all interactions.

Candidate Profile

We are looking for a highly motivated and customer-focused individual. The ideal candidate will possess strong communication skills and a commitment to providing excellent support to customers.

Work Environment

This is a full-time position based in Al Khobar. The role operates within a dynamic team environment focused on customer interaction and support.