Concierge Services Lead

Grand Hyatt Al Khobar Hotel And Residences; Al Khobar; On-site; SAR 180,000 - 240,000; Full time

Job summary

Grand Hyatt Al Khobar Hotel And Residences is seeking an Assistant Manager - Concierge to support the Front Office leadership in delivering exceptional guest service. The role focuses on managing the Concierge operation and administration to drive guest satisfaction and profitability.

The ideal candidate holds a Hospitality or Tourism management degree or diploma and has at least two years of experience in a similar role, with strong problem solving, organizational and interpersonal skills.

Qualifications

• Ideal with a degree or diploma in Hospitality or Tourism management.
• Minimum 2 years experience as Assistant Manager - Concierge or Guest Service Manager.
• Good problem solving, organizational and interpersonal skills are essential.

Responsibilities

• Assist Front Office/Assistant Front Office Manager in managing the guest service department as a profitable unit.
• Ensure maximum guest satisfaction through planning, organizing, directing and controlling the Concierge operation and administration.

Skills

Problem solving

Organizational skills

Interpersonal skills

Education

Hospitality/Tourism management degree/diploma

Job description

Grand Hyatt Al Khobar Hotel And Residences is seeking an Assistant Manager - Concierge to support the Front Office leadership in delivering exceptional guest service. The role focuses on managing the Concierge operation and administration to drive guest satisfaction and profitability.

The ideal candidate holds a Hospitality or Tourism management degree or diploma and has at least two years of experience in a similar role, with strong problem solving, organizational and interpersonal skills.