Concierge

Mövenpick Hotels & Resorts; Riyadh; On-site; SAR 120,000 - 150,000; Full time

Job summary

A luxury hotel chain seeks a dedicated concierge who can provide exceptional service and manage guest requests efficiently. Responsibilities include offering accurate information about hotel facilities and local attractions, coordinating dining activities, and maintaining guest preference records. The role requires integrity, trustworthiness, and the ability to create a results-driven environment. Join our team in Riyadh to enhance guest experiences through outstanding service and hospitality.

Qualifications

• Knowledgeable about hotel facilities and local attractions.
• Ability to assist with various guest requests and maintain guest preference records.
• Integrity and responsibility in handling financial matters.

Responsibilities

• Provide accurate information on hotel facilities and activities.
• Act as an ambassador for hotel services and cater to guest requests.
• Manage guest requests for dining, tours, and other services.

Job description

• Be knowledgeable about hotel facilities, updated on activities, promotions and happenings in the hotel and be able to provide accurate information to guests.
• Act as an ambassador of the hotel and provide assistance to a variety of requests. Expected to make what seems to be impossible and unusual happen.
• Maintain a network of service providers for efficient conduct in coordinating guest requirements.
• Ensure availability of printed materials such as brochures of local attractions, sister hotels, restaurants, city maps, etc. which may be handed over to guests.
• Manage the facilitation of guest requests relating to dining activities (both inside and outside of the hotel), shows, recreation, tours, transport, florists, doctors, dentists, child care and any other services that are not available at the hotel.
• Respond to queries positively.
• Develop guest preference records and guest history.
• Follow through all endorsements at the concierge and ensure completion.
• Ensure that all luggage, messages, parcels, etc. are handled, delivered, retrieved or stored efficiently.
• Be transparent and responsible on matters involving finances.
• Maintain absolute integrity and trustworthiness in the team.
• Promote and follow a safe work environment.
• Promote and lead a service-driven, results-driven work environment.
• Follow departmental SOPs (Standard Operating Procedures) including all safety policies.