Commercial Banking Relationship Manager

BSF; Jeddah; On-site; SAR 180,000 - 280,000; Full time

Job summary

Banque Saudi Fransi (BSF) invites expressions of interest for a Relationship Manager role in Jeddah. You will build and manage client relationships, identify financial needs, and provide core banking solutions across Treasury and Capital products.

The role requires 3–4 years in banking, a business/finance degree, strong communication, and a client-centric approach. You will monitor accounts, cross-sell BSF products, and uphold regulatory standards.

Qualifications

• Bachelor’s degree in business, finance or economics-related field.
• 3–4 years of experience in financial institutions, Elite or Wealth clients’ areas.
• High level of exposure to general banking operations and services.

Responsibilities

• Achieve revenues and asset growth by providing solutions to existing clients and acquiring new assets.
• Build relationships with clients and key customers, offering appropriate services and core banking solutions.
• Ensure budget achievement on monthly, quarterly and annual bases while evaluating revenues.
• Understand client financial needs and offer core banking solutions and cross-selling products.
• Prospect new clients using personal networks and referrals.
• Monitor client accounts daily and handle deposits, IDs, cards, and transactions.

Skills

Excellent communications

Sales & marketing knowledge

Portfolio management

Financial instruments

Law & government

Sharia compliant investments

English literate

Education

Bachelor’s degree in business/finance/economics

Job description

About BSF:

Banque Saudi Fransi (BSF) is a leading financial institution built on a bold vision, to merge Saudi leadership with international standards, from day one, we have gone beyond conventional banking empowering ambition, enabling growth, and shaping lasting legacies.

BSF Values:

• We are BSF - Always putting the needs of our people, customers, shareholders and society ahead of our own personal agenda. We are a community that we defend and protect, always.
• True to ourselves, always - We are honest with one another, even at the risk of temporary disharmony. It is never personal.
• Us before me - We put ideas before ego and leverage the expertise of others.
• Keep it simple - We strive to make everything we do as simple as possible. We set our people up for success and then get out of their way. We only need to be asked one. We own it.
• Winning is fun - We seek to be number one in the hearts and minds of our people, customers and shareholders. We have limitless ambition and the drive to win.
• Think big, act quick - We think long-term in our decisions, but we make them quickly and have a bias towards action

Job Description & Accountabilities:

• This role is responsible for achieving revenues and asset growth by providing appropriate solutions and value-added services to existing client base and also enhancing the client base by establishing new relationships and acquiring fresh assets from these potential clients and cross selling other BSF Products.
• This role is responsible for building relationships with clients as well as some key customers and provide them with the most appropriate services and solutions. The job aims at addressing the client’s banking needs and providing high standard advice, solutions through core banking products as well.
• Ensures budget achievement on monthly, quarterly, annually basis while evaluating revenue and spreads in order to reach continued profitability.
• Determines financial needs of clients and provides them with the most appropriate core banking solutions as well as cross selling products through (Treasury, Capital, etc.)
• Performs prospecting duties by using personal social circle, other business line contacts, and active referrals from existing satisfied clients.
• Maintains existing relationships and continually obtaining clients requirements to provide them with the most appropriate services and solutions.
• Daily monitors all operations of clients. Takes prompt actions on maturing deposits and facilities, expiring ID and Cards, delivery of cards, regularization of exceptional transactions, freeze dormant, inactive accounts and obtaining customer consents.
• Acquires knowledge on credit operations and all risks involved.
• Acquires information on client’s financial assets and revenues.
• Prepares supporting documentation of client credit application with the credit team. Closely monitors client credit facilities, reacting promptly to any potential discrepancy.
• Maintains proper legal files. Documents all communications with clients through call memos. Promptly obtains any documentary requirements from clients. Complies with approved policies and procedures of BSF, SAMA and CMA.
• Takes part in monitoring and training Relationship Officers on product knowledge and procedures to optimize their capabilities.

Qualifications & Experience:

• Bachelor’s degree in business, Finance or Economical related courses.
• 3-4 years of experience in financial institutions, Elite or Wealth clients’ areas.
• High level of exposure in general banking operations and services.

Knowledge & Skills:

• Excellent Communications, listening and negotiating skills.
• Sales and Marketing Knowledge.
• Knowledge of Portfolio Management.
• Knowledge of Financial Instruments.
• Good knowledge of Law and Government.
• Good knowledge of Sharia Compliant Investments.
• English literate.

Behavioral Competencies:

Core Behavioral Competencies:

• Customer Focus: Building strong customer relationships and delivering ‘customer-centric’ solutions. The primary strategy enabler for BSF is customer experience – BSF’s mandate is strongly focused around delivering personalized customer experiences; therefore, a customer focus mindset is essential at all levels.
• Effectively Collaborates: Building partnerships and working collaboratively with others to meet shared objectives. Diving a unified focus towards achieving shared objectives in BSF and working cross functionally to strengthen cross-selling and achieve common results is critical.
• Nimble Learning: Actively learning through experimentation when tackling new problems, using both successes and failures as learning fodder. Given the transformation BSF is going through, talent across levels need to be able to exhibit an agile mindset in an environment where experimenting to find new solutions is valued and supported.
• Cultivates Innovation: Creating new and better ways for the organization to be successful. Regardless of the industry being highly regulated, BSF employees are expected to catch up with the pace of changes & digital disruptions and exhibit a mindset of creating new and better ways for BSF to be successful.
• Ensures Accountability: Holding self and others accountable to meet commitments. To strengthen the performance-based culture in BSF and drive more effective results, holding self and others accountable is essential.
• Decision Quality: Making good and timely decisions that keep the organization moving forward. With decision making getting decentralized in the bank, the ability to make quick and data-based decisions at all levels in a fast-paced and changing environment is essential to keep growing and reach organizational objectives.
• Instils Trust: Gaining the confidence and trust of others through honesty, integrity, and authenticity. Instilling trust and showing consistency between words and actions have been highlighted by the senior leadership as quality behaviors that have been creating a healthier environment in the bank and must be strengthened further.

Leadership Competencies

• Drives Vision & Purpose: Painting a compelling picture of the vision and strategy that motivates others to action. It is important for the leaders to be able to drive BSF’s vision today and build energy and optimism in others to create a sense of what is possible for the organization’s future and engage the younger talent.
• Strategic Mindset: Seeing ahead to future possibilities and translating them into breakthrough strategies. With the changes in the industry and market trends, it is important for functional leaders to be able to identify future strategies and cascade them to build relevant action plans.
• Develops Talent: Developing people to meet both their career goals and the organization’s goals. Given that BSF is going through a digital transformation and is operating on new areas where resources are scarce, BSF leaders need to develop and enable their talent to deliver on the organization’s mandate/objectives.