Collection Specialist

Jones Lang LaSalle Incorporated; Riyadh; On-site; SAR 120,000 - 180,000; Full time

Benefits offered by this job

Career growth

Professional development and training

Job summary

Jones Lang LaSalle Incorporated in Riyadh seeks a proactive Collection Specialist to manage rent and receivables for a premium residential community. You will ensure timely invoicing, negotiate payment plans, and maintain strong tenant relationships through professional collection practices.

The role requires 3+ years in rent collection, proficiency with Yardi or similar systems, and fluency in Arabic and English.

Qualifications

• Minimum 3 years of experience in rent collection or receivables management.
• Experience in KSA or GCC real estate strongly preferred.
• Degree in Finance, Accounting, Business Administration, or related field.
• Fluent in Arabic and English (written and spoken).
• Proficiency in property management systems (Yardi, Yarn, or similar).

Responsibilities

• Rent and receivables management: collect rental income, service charges, rebills, and other receivables; issue invoices per lease schedules.
• Arrears management: track arrears, initiate collection, escalate delinquent accounts as needed, coordinate with legal counsel for actions.
• Tenant communication and service: respond to payment queries, offer payment plans, negotiate settlements with management.
• Reporting and documentation: prepare arrears aging reports, track write-offs, maintain records of collections and actions.
• Coordination and collaboration: work with Finance Manager, Property Manager, and leasing teams; assist with deposit management and cash flow reporting.

Skills

Communication skills

Negotiation

Detail orientation

Organizational skills

Excel

Property management software

Cultural sensitivity

Difficult conversations

Education

Finance/Accounting/Business Administration degree

Tools

Yardi

Property management software

Job description

JLL empowers you to shape a brighter way. Our people at JLL are shaping the future of real estate for a better world by combining world class services, advisory and technology for our clients. We are committed to hiring the best, most talented people and empowering them to thrive, grow meaningful careers and to find a place where they belong. Whether you’ve got deep experience in commercial real estate, skilled trades or technology, or you’re looking to apply your relevant experience to a new industry, join our team as we help shape a brighter way forward.

About the Role:

We are seeking a proactive and results-driven Collection Specialist to manage rent and receivables collection for a premium residential community in North Riyadh. This role is critical to maintaining healthy cash flow, minimizing arrears, and ensuring excellent tenant relationships through professional and effective collection practices.

Key Requirements:

• Minimum 3 years of experience in rent collection or receivables management within residential, commercial, or mixed-use properties
• Experience in KSA or GCC real estate strongly preferred
• Degree in Finance, Accounting, Business Administration, or related field
• Strong knowledge of KSA rental regulations and REGA guidelines
• Excellent tenant communication and relationship management skills
• Fluent in Arabic and English (written and spoken) – essential
• Proficiency in property management systems (Yardi, Yarn, or similar)
• Strong negotiation and conflict-resolution abilities

Key Responsibilities:

• Rent & Receivables Management: Manage timely collection of rental income, service charges, utility rebills, and other receivables Issue invoices in accordance with lease agreements and approved schedules Implement automated reminder systems and proactive tenant communication protocols Achieve and maintain high collection performance targets
• Arrears Management: Maintain and update comprehensive arrears tracking systems Initiate collection protocols including calls, emails, and site visits as appropriate Escalate delinquent accounts through established procedures Prepare documentation for legal recovery actions and coordinate with legal counsel when required
• Tenant Communication & Service: Serve as primary point of contact for tenants on payment-related queries and concerns Provide payment plan options and negotiate settlements in coordination with management Handle disputes professionally and work toward mutually acceptable resolutions Deliver responsive, courteous service that maintains positive tenant relationships
• Reporting & Documentation: Prepare regular arrears aging reports and collection performance summaries Track write-offs and bad debt provisions; maintain accurate documentation Monitor collection KPIs and recommend process improvements Maintain detailed records of all collection activities, agreements, and legal actions
• Coordination & Collaboration: Work closely with Finance Manager, Property Manager, and leasing teams Coordinate with facilities management and utility providers on meter readings and invoice reconciliation Support utility rebilling processes for consumption exceeding standard allowances Assist with deposit management, receipting, and cash flow reporting

Skills & Competencies:

• Strong communication and interpersonal skills
• Excellent negotiation and persuasion abilities
• Detail-oriented with strong organizational capabilities
• Persistent and results-driven approach
• Proficiency in Microsoft Excel and property management software
• Cultural sensitivity and ability to work with diverse international tenant base
• Professional demeanor with ability to handle difficult conversations

What We Offer:

• Career growth opportunity within a global real estate leader
• Exposure to best-in-class property management practices
• Professional development and training opportunities
• Supportive team environment
• Competitive compensation package

Location: Riyadh, Kingdom of Saudi Arabia

Employment Type: Full-time, On-site

Location: On-site –Riyadh, SAU

Jones Lang LaSalle(“JLL”) is an Equal Opportunity Employer and is committed to working with and providing reasonable accommodations to individuals with disabilities.

If you need a reasonable accommodation because of a disability for any part of the employment process – including the online application and/or overall selection process – you may email us at [e-mail]. This email is only to request an accommodation.