Collection Specialist

JLL; Riyadh Region; On-site; SAR 60,000 - 90,000; Full time

Benefits offered by this job

Career growth opportunities

Exposure to best-in-class property mgm

Professional development and training

Supportive team environment

Competitive compensation package

Job summary

JLL is seeking a proactive Collection Specialist to manage rent and receivables for a premium residential community in North Riyadh. The role focuses on cash flow health, arrears minimization, and maintaining strong tenant relationships through professional collection practices.

Responsibilities include invoicing, automated reminders, dispute handling, and coordinating with legal for recoveries. Will work with Finance Manager and leasing teams to optimize KPIs and documentation.

Qualifications

• Minimum 3 years of experience in rent collection or receivables management
• Experience in KSA or GCC real estate strongly preferred
• Degree in Finance, Accounting, Business Administration, or related field
• Strong knowledge of KSA rental regulations and REGA guidelines
• Excellent tenant communication and relationship management skills
• Fluent in Arabic and English (written and spoken) – essential
• Proficiency in property management systems (Yardi, Yarn, or similar)
• Strong negotiation and conflict-resolution abilities

Responsibilities

• Manage timely collection of rental income, service charges, utility rebills, and other receivables
• Issue invoices in accordance with lease agreements and approved schedules
• Implement automated reminder systems and proactive tenant communication protocols
• Achieve and maintain high collection performance targets
• Maintain and update comprehensive arrears tracking systems
• Initiate collection protocols including calls, emails, and site visits as appropriate
• Escalate delinquent accounts through established procedures
• Prepare documentation for legal recovery actions and coordinate with legal counsel when required
• Serve as primary point of contact for tenants on payment-related queries and concerns
• Provide payment plan options and negotiate settlements in coordination with management
• Handle disputes professionally and work toward mutually acceptable resolutions
• Deliver responsive, courteous service that maintains positive tenant relationships
• Prepare regular arrears aging reports and collection performance summaries
• Track write-offs and bad debt provisions; maintain accurate documentation
• Monitor collection KPIs and recommend process improvements
• Maintain detailed records of all collection activities, agreements, and legal actions
• Work closely with Finance Manager, Property Manager, and leasing teams
• Coordinate with facilities management and utility providers on meter readings and invoice reconciliation
• Support utility rebilling processes for consumption exceeding standard allowances
• Assist with deposit management, receipting, and cash flow reporting

Skills

Communication

Negotiation

Detail-oriented

Excel

Property management software

Cultural sensitivity

Professional demeanor

Education

Finance/Accounting/Business Admin degree

Tools

Yardi

Yarn

Job description

About the Role

We are seeking a proactive and results-driven Collection Specialist to manage rent and receivables collection for a premium residential community in North Riyadh. This role is critical to maintaining healthy cash flow, minimizing arrears, and ensuring excellent tenant relationships through professional and effective collection practices.

Key Requirements

• Minimum 3 years of experience in rent collection or receivables management within residential, commercial, or mixed-use properties
• Experience in KSA or GCC real estate strongly preferred
• Degree in Finance, Accounting, Business Administration, or related field
• Strong knowledge of KSA rental regulations and REGA guidelines
• Excellent tenant communication and relationship management skills
• Fluent in Arabic and English (written and spoken) – essential
• Proficiency in property management systems (Yardi, Yarn, or similar)
• Strong negotiation and conflict-resolution abilities

Key Responsibilities

Rent & Receivables Management

• Manage timely collection of rental income, service charges, utility rebills, and other receivables
• Issue invoices in accordance with lease agreements and approved schedules
• Implement automated reminder systems and proactive tenant communication protocols
• Achieve and maintain high collection performance targets

Arrears Management

• Maintain and update comprehensive arrears tracking systems
• Initiate collection protocols including calls, emails, and site visits as appropriate
• Escalate delinquent accounts through established procedures
• Prepare documentation for legal recovery actions and coordinate with legal counsel when required

Tenant Communication & Service

• Serve as primary point of contact for tenants on payment-related queries and concerns
• Provide payment plan options and negotiate settlements in coordination with management
• Handle disputes professionally and work toward mutually acceptable resolutions
• Deliver responsive, courteous service that maintains positive tenant relationships

Reporting & Documentation

• Prepare regular arrears aging reports and collection performance summaries
• Track write-offs and bad debt provisions; maintain accurate documentation
• Monitor collection KPIs and recommend process improvements
• Maintain detailed records of all collection activities, agreements, and legal actions

Coordination & Collaboration

• Work closely with Finance Manager, Property Manager, and leasing teams
• Coordinate with facilities management and utility providers on meter readings and invoice reconciliation
• Support utility rebilling processes for consumption exceeding standard allowances
• Assist with deposit management, receipting, and cash flow reporting

Skills & Competencies

• Strong communication and interpersonal skills
• Excellent negotiation and persuasion abilities
• Detail-oriented with strong organizational capabilities
• Persistent and results-driven approach
• Proficiency in Microsoft Excel and property management software
• Cultural sensitivity and ability to work with diverse international tenant base
• Professional demeanor with ability to handle difficult conversations

What We Offer

• Career growth opportunity within a global real estate leader
• Exposure to best-in-class property management practices
• Professional development and training opportunities
• Supportive team environment
• Competitive compensation package

Location: Riyadh, Kingdom of Saudi Arabia

Employment Type: Full-time, On-site