Clinical Technical Specialist

C66 Cochlear Saudi Arabia (Saudi Arabia); Riyadh; Sur place; SAR 180 000 - 260 000; Plein temps

Résumé du poste

Cochlear Saudi Arabia is seeking a Clinical Technical Specialist to support surgeons, audiologists, and healthcare professionals in the South Region of Saudi Arabia. Based in Abha, you will be a clinical and technical partner across the patient journey, from planning to post-operative follow-up.

The role requires 2–3 years of clinical experience, fluency in Arabic and English, and mobility for extensive travel within the region.

Qualifications

• Degree in audiology, biomedical engineering, healthcare sciences or related field.
• 2–3 years of relevant clinical audiology or healthcare experience.
• Fluent in Arabic and English.
• Valid driving licence or ability to obtain one.
• Saudi Commission for Health Specialties audiology licence.

Responsabilités

• Provide clinical and technical guidance on Cochlear implant and acoustic hearing solutions.
• Support surgical planning, device programming, troubleshooting and patient outcomes.
• Deliver pre-operative consultation, intra-operative assistance and post-operative follow-up.
• Design and deliver training for surgeons, audiologists and clinical teams.
• Facilitate workshops and clinical education programmes.
• Support introduction of new products and software and maintain records.

Connaissances

Presentation skills

Training skills

Communication skills

Fluency in English & Arabic

Formation

Degree in audiology, biomedical engineering, healthcare sciences or related field

Outils

Salesforce

Description du poste

Mission and Vision

Cochlear’s mission is to help people hear and be heard. As the global leader in implantable hearing solutions, Cochlear is dedicated to helping people with moderate to profound hearing loss experience a world full of sound. We aim to transform the way people understand and treat hearing loss and innovate to connect people with future technologies. Our employees tell us that the number one reason they enjoy working for Cochlear is the opportunity to make a difference to people’s lives. Learn and grow with us as we tackle the most complex challenges in helping more people to experience a lifetime of hearing.

Location

Location: Abha, Saudi Arabia Field-based role supporting the South Region Help healthcare professionals deliver better hearing outcomes Cochlear develops implantable hearing solutions that help people experience a world of sound.

Role Overview

We are looking for a Clinical Technical Specialist to provide expert support to surgeons, audiologists and other healthcare professionals across the South Region of Saudi Arabia. Based in Abha, you will act as a trusted clinical and technical partner to customers. Your work will span the patient journey, from pre‑surgical planning and procedure support to device programming, clinical education and ongoing troubleshooting. This opportunity combines clinical expertise, education and long‑term customer partnership. It will suit someone who enjoys working directly with healthcare professionals and wants to help build sustainable hearing‑care capabilities across the region.

• Provide clinical and technical guidance across Cochlear’s cochlear implant and acoustic hearing solutions.


• Support surgeons and clinical teams with surgical planning, procedures, device programming, troubleshooting and patient‑outcome optimisation.


• Provide pre‑operative consultation, intra‑operative technical assistance and appropriate post‑operative follow‑up.


• Design and deliver practical training for surgeons, audiologists, speech therapists and clinical support teams.


• Facilitate workshops, hands‑on sessions and clinical education programmes.


• Support the introduction and effective use of new products and software.


• Build trusted relationships with healthcare professionals, clinical champions and other stakeholders.


• Contribute clinical expertise to account planning, tenders, reimbursement discussions and market‑development opportunities.


• Represent Cochlear at relevant professional meetings, conferences and educational events.


• Maintain accurate activity and case‑support records.


• Work in accordance with Cochlear’s quality and safety procedures, relevant ethical standards and applicable regulatory requirements.

This is a highly mobile field position involving extensive travel across the South Region, including overnight travel and possible travel elsewhere in Saudi Arabia.

What you will bring

• A degree in audiology, biomedical engineering, healthcare sciences or another relevant field, with audiology highly preferred.


• Two to three years of relevant experience in clinical audiology or a clinical, technical or customer‑facing healthcare environment.


• Experience supporting surgical procedures or working in surgical environments.


• Strong presentation, training and communication skills.


• Professional fluency in Arabic and English.


• The ability to build credible, lasting relationships with healthcare professionals.


• The confidence to work independently and manage changing priorities across a field‑based territory.


• A valid driving licence, or the ability to obtain the locally required licence.


• The willingness and flexibility to travel extensively.


• Audiologists must hold a current Saudi Commission for Health Specialties (SCFHS) audiology licence.

Experience that would be advantageous

• Cochlear implants, hearing healthcare, ENT devices or implantable medical devices.


• The Saudi healthcare system, including Ministry of Health structures and hospital procurement.


• SFDA regulatory requirements.


• Training or professional education for clinical audiences.


• Healthcare markets in Saudi Arabia, the GCC or the wider Middle East.


• CRM platforms, including Salesforce.


• Reimbursement or health‑insurance processes.

How you work

You put customers and patient outcomes at the centre of your decisions. You communicate complex clinical information clearly, adapt your approach to different audiences and build trust by providing dependable support. You are proactive and comfortable taking responsibility for a field territory, while collaborating closely with colleagues across clinical, sales, marketing, regulatory, quality and customer‑support teams. You demonstrate cultural awareness, patience and persistence when developing long‑term relationships.

What success looks like

Success in this role means: Healthcare professionals receive timely and credible clinical support. Surgical and programming assistance is delivered safely and consistently. Customers become more confident and capable in using Cochlear solutions. Strong clinical relationships support sustainable programme development. Clinical insight contributes to customer adoption and regional growth. Field activity is completed with appropriate attention to quality, documentation, safety and compliance.

Our Commitment to Our People

At Cochlear we value and welcome the unique contributions, perspectives, experiences, and backgrounds of our employees and aim to build a culture that celebrates and leverages these differences, creating a sense of belonging and enabling our people to realise their full potential. Through our internal programs and employee benefits, we aim to create an environment where our people will feel value and supported. Whether your focus is on continuous learning, professional development or simply finding an environment which enables you to thrive whilst balancing family or personal life commitments, then we have several programs in place to support you. For more information about Life at Cochlear, visit www.cochlearcareers.com

We have provided more than 600,000 implantable devices, helping people of all ages to lead full and active lives. We help people hear and be heard. We empower people to connect with others and live a full life. We help transform the way people understand and treat hearing loss. We innovate and bring to market a range of implantable hearing solutions that deliver a lifetime of hearing outcomes.