Clinical Specialist, Spark KSA & South Africa

Envista Holdings Corporation; Saudi Arabia; On-site; SAR 180,000 - 280,000; Full time

Job summary

Envista is seeking a Clinical Specialist for SPARK across KSA and South Africa. You will provide technical expertise to sales teams and customers, lead onboarding for SPARK, IOS, and future products, and ensure accurate quotes, orders and changes through dedicated software tools.

The role requires a dental certification and experience in digital dentistry, with up to 50% travel across markets. You will train local teams, diagnose complex issues, and maintain product knowledge to support customer

Qualifications

• Must hold a dental certification as dentist or orthodontist.
• Experience in dental/orthodontic industry including digital workflow and manufacturing processes.
• Preferably experience in clinical roles with intra-oral scanners, digital design, 3D printing, and digital dentistry.

Responsibilities

• Provide in-depth training and technical support for SPARK, IOS, and future products.
• Diagnose and resolve complex technical issues for digital products to ensure customer satisfaction.
• Ensure correct design and material selection for individualized dental products.
• Perform Spark aligner/ODB onboarding on-site or remotely for new and current doctors.
• Schedule technical follow-ups with doctors.
• Support customers via phone, CRM, email, Teams or on-site.
• Assist with defects and engage in dialogue with customers.
• Provide IOS demonstration and onboarding at the doctor's practice.
• Collect and report issues or requests to the CRM system.
• Co-travel with sales team to support new and existing customers at events.
• Travel across markets up to 50% of time for region activities.
• Provide technical support for products in the digital portfolio.
• Collect and report product improvements to the Product team.
• Maintain internal knowledge through articles, SOPs, and templates.

Skills

Technical proficiency

Digital dentistry

IT literacy

Customer-oriented

Education

Dental certification (Dentist/Orthodontist)

Tools

Intra-Oral Scanners

Digital design software

3D printing

Job description

Job Title

Clinical Specialist, SPARK - KSA & South Africa

Department

Clinical Support- Ormco

Location

Saudi Arabia

Reporting To

Commercial lead, Orthodontics - MEA

Job Overview

Provides technical expertise to sales representatives, resellers and customers during the sales process. Responsible for the development and use of a set of software tools to improve the accuracy, completeness, and timeliness of Quotations, Orders and Order Changes.

Primary Duties

• Provide in depth training, education, onboarding and technical support to customers and local teams for SPARK, IOS, and future products in the Ormco commercial portfolio.
• Diagnose and resolve complex technical issues related to our digital products or services, ensuring timely resolution and customer satisfaction.
• Ensure that the customer receives correct design and material choice for the individualized dental product.
• Perform Spark aligner / ODB onboarding, on-site/remote, for new/current doctors.
• Scheduling technical follow up with doctors.
• Support customers by phone (call center), CRM, email, teams or remote/on-site.
• Assist and engage in dialogue with the customer in the event of any defects in products.
• Provide IOS demonstration and onboarding at the Doctor’s practice.
• Collect and report effectively and efficiently any issues or calls outbound/inbound related into our CRM system.
• Co travel with sales team, technically supporting the team for new and existing customers and at Dental shows/events.
• Travel among different markets (for market, clinic, and group activities) in the region will represent 50% of the job full time.
• Providing technical support (software & web) for products in our digital portfolio.
• Collects/reports product improvements or ideas to the Product team.
• Maintain internal knowledge through articles, SOPs, and templates.
• Understands and supports the company’s policies and procedures to provide proper and effective support to our customers.
• Additional tasks as required.

Job Requirements

• MUST be in possession of a Dental certification as dentist OR Orthodontist.
• Prior experience with dental/orthodontic industry including understanding of digital workflow and manufacturing processes.
• Preferably previous experience in a similar role including clinical, Intra-Oral Scanners, digital design software, 3D printing and digital dentistry.
• Tech-savvy, fully IT literate (Windows, MAC, MS Office, remote support tools).
• Strong ability to understand and deliver on technical user requirements.
• Excellent organizational skills.
• Proactive, self-sufficient, with a strong team and customer-oriented mindset.
• Enthusiastic, logical, and creative thinker.
• Must be willing to travel and eligible to issue a driving license.
• Must possess a fluent level of the English language, Arabic is a plus.

About Envista

Envista is a global family of more than 30 trusted dental brands, united by a shared purpose: to partner with professionals to improve lives. Envista helps its customers deliver the best possible patient care through industry-leading dental consumables, solutions, technology, and services. Our comprehensive portfolio, including dental implants and treatment options, orthodontics, and digital imaging technologies, covers an estimated 90% of dentists' clinical needs for diagnosing, treating, and preventing dental conditions as well as improving the aesthetics of the human smile. Envista companies, including DEXIS, Kerr, Nobel Biocare and Ormco, partner with dental professionals to help them deliver the best possible patient care. Envista became an independent company in 2019. We brought with us the proven Envista Business System (EBS) methodology, an experienced leadership team, and a strong culture grounded in continuous improvement, commitment to innovation, and deep customer focus to meet the end-to-end needs of dental professionals worldwide. Envista is now one of the largest global dental products companies, with significant market positions in some of the most attractive segments of the dental products industry.

Operating Company

Ormco is a global leader and innovator of high-quality orthodontic products and solutions, including brackets and wires. For more than 60 years, our team has partnered with the orthodontic community to help create over 20 million smiles in more than 140 countries.