Client Relationship Manager

Skillupmena; Saudi Arabia; On-site; SAR 120,000 - 240,000; Full time

Job summary

Skillupmena is seeking a dynamic professional in Saudi Arabia to serve as the primary contact in client services. You'll manage relationships, drive revenue growth through renewals, upselling, and ensure compliance with financial processes.

The ideal candidate will have 5-7 years of experience in client relationship management and possess strong communication skills. A background in Learning & Development is preferred, along with proficiency in CRM systems.

Qualifications

• Minimum 5-7 years of experience in client relationship management, account management, or commercial roles.
• Strong background in Learning & Development, Talent Management, or Human Resources.
• Technologically sound and comfortable working with data, reports, and digital platforms.

Responsibilities

• Serve as the primary point of contact within the client services team for commercial transactions.
• Manage renewals, upselling, and cross-selling of solutions.
• Prepare and manage commercial proposals and oversee financial cycles.

Skills

Client relationship management

Learning & Development

Negotiation skills

Organizational Development

Tools

CRM systems

Job description

Key Responsibilities

• Serve as the primary point of contact within the client services team for any commercial transactions with clients.
• Maintain high levels of client satisfaction through proactive engagement and regular on-site visits.
• Understand client business objectives and align Skillup MENA solutions accordingly.
• Drive client engagement initiatives to strengthen retention and advocacy.
• Organize clients events and signage ceremonies for the solutions launch and renewals.
• Handling corporate communications and gifting.
• Engage with the client s senior stakeholders and advocate for client loyalty.

Commercial Growth & Revenue Management

• Manage renewals, upselling and cross-selling of learning and development solutions.
• Identify new opportunities within existing accounts and convert them into revenue.
• Generate referrals through strong client relationships and service excellence.
• Own account revenue targets and contribute to overall business growth.

Financial & Contractual Oversight

• Prepare and manage commercial proposals and quotations.
• Oversee the full financial cycle for client accounts, including invoices and collections.
• Ensure accuracy, timeliness and compliance with all commercial documentation.
• Coordinate with finance to resolve billing payment and contractual matters.

Internal Collaboration & Execution

• Work closely with relevant teams to ensure efficient operation.
• Act as the client's internal advocate to ensure expectations are met or exceeded.
• Use CRM systems to track client interactions, opportunities and account performance.

Market & Industry Engagement

• Stay informed about trends in learning, talent development and human capital solutions.
• Represent Skillup MENA professionally at client meetings, events and industry forums.
• Spend the majority of time in the field meeting clients and stakeholders.

Required Qualifications

• Minimum 5-7 years of experience in client relationship management, account management, or commercial roles.
• Strong background in Learning & Development, Talent Management, Human Resources, or Organizational Development.
• Proven commercial experience with renewals, upselling, cross-selling, and revenue ownership.
• Solid understanding of financial processes, including quotations, invoicing, and collections.
• Experience using CRM systems and digital sales/account management tools.
• Technologically sound and comfortable working with data, reports, and digital platforms.
• Based in KSA with the ability to travel frequently within the Kingdom and occasionally internationally.

Skills & Competencies

• Strong interpersonal and communication skills; a true people person.
• Commercially savvy with a client-first mindset.
• Excellent relationship-building and negotiation abilities.
• Highly organized, detail-oriented, and accountable.
• Team player who collaborates effectively across functions.
• Comfortable working independently in a fast-paced, client-facing role.