Client Relationship Manager

SkillUp MENA, Inc.; Saudi Arabia; On-site; SAR 120,000 - 240,000; Full time

Job summary

SkillUp MENA, Inc. seeks a Client Relationship Manager to grow relationships with existing clients and own the full client lifecycle, including renewals, upselling, cross-selling, referrals, and ongoing engagement.

The role coordinates with delivery, finance, and operations, combining commercial acumen with HR/LD solutions knowledge. Based in KSA, travel to client sites is expected to drive success.

Qualifications

• 5–7 years of experience in client relationship management or account management.
• Strong background in Learning & Development, Talent Management, Human Resources, or Organizational Development.
• Proven commercial experience with renewals, upselling, cross-selling, and revenue ownership.
• Solid understanding of financial processes, including quotations, invoicing, and collections.
• Experience using CRM systems and digital sales/account management tools.
• Willingness to travel within the Kingdom of Saudi Arabia and internationally when required.

Responsibilities

• Serve as the primary point of contact for commercial transactions with clients.
• Maintain high levels of client satisfaction through proactive engagement and on-site visits.
• Understand client objectives and align SkillUp MENA solutions accordingly.
• Drive client engagement to strengthen retention and advocacy.
• Manage renewals, upselling, and cross-selling of learning and development solutions.
• Prepare and manage commercial proposals and quotations.
• Coordinate with finance to resolve billing, payment, and contractual matters.
• Represent SkillUp MENA at client meetings, events, and industry forums.

Skills

Client relationship management

Account management

CRM systems

Negotiation

Communication skills

Data analysis

Cross-functional collaboration

Travel willingness

Education

L&D / HR background

Tools

CRM software

Job description

The Client Relationship Manager will be responsible for managing and growing relationships with existing clients, ensuring long-term partnerships, commercial success, and exceptional client experience. This role owns all commercial transactions across the client lifecycle, including renewals, upselling, cross-selling, referrals, and ongoing engagement.

The role also oversees all financial aspects of client accounts—from quoting through invoicing and collections—while working closely with internal delivery, finance, and operations teams. The ideal candidate combines strong commercial acumen with a deep understanding of Learning & Development, Talent Management, or HR solutions, and thrives in a client-facing, relationship-driven environment.

Key Responsibilities

Client Relationship & Account Management

• Serve as the primary point of contact within the client services team for any commercial transactions with clients.
• Maintain high levels of client satisfaction through proactive engagement and regular on-site visits.
• Understand client business objectives and align Skillup MENA solutions accordingly.
• Drive client engagement initiatives to strengthen retention and advocacy.
• Organize clients' events and signage ceremonies for the solutions launch and renewals.
• Handling corporate communications and gifting.
• Engage with the client’s senior stakeholders and advocate for client loyalty.

Commercial Growth & Revenue Management

• Manage renewals, upselling, and cross-selling of learning and development solutions.
• Identify new opportunities within existing accounts and convert them into revenue.
• Generate referrals through strong client relationships and service excellence.
• Own account revenue targets and contribute to overall business growth.
• Prepare and manage commercial proposals and quotations.
• Oversee the full financial cycle for client accounts, including invoices and collections.
• Ensure accuracy, timeliness, and compliance with all commercial documentation.
• Coordinate with finance to resolve billing, payment, and contractual matters.

Internal Collaboration & Execution

• Work closely with relevant teams to ensure efficient operation.
• Act as the client’s internal advocate to ensure expectations are met or exceeded.
• Use CRM systems to track client interactions, opportunities, and account performance.

Market & Industry Engagement

• Stay informed about trends in learning, talent development, and human capital solutions.
• Represent Skillup MENA professionally at client meetings, events, and industry forums.
• Spend the majority of time in the field meeting clients and stakeholders.

Required Qualifications

• Minimum 5–7 years of experience in client relationship management, account management, or commercial roles.
• Strong background in Learning & Development, Talent Management, Human Resources, or Organizational Development.
• Proven commercial experience with renewals, upselling, cross-selling, and revenue ownership.
• Solid understanding of financial processes, including quotations, invoicing, and collections.
• Experience using CRM systems and digital sales/account management tools.
• Technologically sound and comfortable working with data, reports, and digital platforms.
• Based in KSA with the ability to travel frequently within the Kingdom and occasionally internationally.
• Strong interpersonal and communication skills; a true “people person.”
• Commercially savvy with a client-first mindset.
• Excellent relationship-building and negotiation abilities.
• Highly organized, detail-oriented, and accountable.
• Team player who collaborates effectively across functions.
• Comfortable working independently in a fast-paced, client-facing role.